Product Support Technical Specialist

Job Description:

Product Support Technical Specialist
Club Division

Markham, Ontario

Compensation & Role Details:
Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualifications

Role Type: Backfill Role

AI Disclosure: AI may be used during the hiring process.

The Company
Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious "Canada's 50 Best Managed Companies" award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas' vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

THE POSITION

Due to exceptional growth and planned further expansion, we are seeking an experienced
Product Support Technical Specialist
to complement our Club Software Support Team. This role is an entry level role to the team with limited and specific duties to start and over time will contribute to the team across all areas.

Responsibilities
Reporting to the Club Support Management Team, the core responsibilities of the position are to:

• Troubleshoot more common issues that hit the technical team- activations, installs, printing issues, some common errors
• Troubleshoot Client technical issues – networking/hardware issues to a smaller degree, permissions
• Serve as Tier two, escalation point between Clients and Jonas
• Run SQL scripts to correct various issues, run and create SQL queries, review system logs (task that you would to as you progress in the position)
• Trace software to determine root causes of issues (task that you would work to as you progress in the position)
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Assist with testing of the club products
• Assist in afterhours rotation. (Once knowledge level is there)

Qualifications

• 2+ years of experience working in a technical role, preferably a technical support role, involving close communication with customers and the internal support teams
• Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries an asset
• Knowledge and experience with SQL, advanced Excel, Database Structure
• Knowledge of Providex an asset
• Experience with networking and troubleshooting inclusive of Citrix, Terminal services, Virtual Servers is a must
• Proven ability to meet deadlines and work in fast paced environment
• Experience working with the Microsoft Office suite, including Microsoft Word and Microsoft Excel
• Experience working with various operating systems, including Windows 10, Windows 11, Windows Server Operating Systems.
• Strong communication and soft skills are a must
• Proven ability to problem solve and teach others
• Excellent organizational and time management skills

Business Unit:

Jonas Club

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.