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D365 ERP Functional Analyst

1 day ago

Montréal QC HG L, Canada mackinnonandpartner Full time

Job description:

We are in need of D365 experienced Functional Analysts (FA) to support our Solution Architects on multiple concurrent rollouts of Microsoft Dynamics 365 Finance & Operations (F&O). As our ERP transformation accelerates, we are expanding our team to ensure successful implementations across our business units.

Some FAs will remain embedded in the implementation team, while others will transition to the Application Support Desk once go-live is complete. This hybrid role offers exposure to both project delivery and post-implementation support, making it ideal for professionals looking to broaden their D365 career path.

Key Responsibilities

Partner with Solution Architects to support the rollout of D365 F&O, primarily within Production and Supply Chain modules.

Provide functional analysis, configuration, and testing of ERP solutions to meet evolving business requirements.

Act as a Level 2–3 support resource, troubleshooting issues, identifying root causes, and delivering resolutions.

Collaborate with business stakeholders to document end-to-end processes, creating process flows (Visio) and Standard Operating Procedures (Word).

Work closely with manufacturing teams to ensure ERP processes align with production, maintenance, forecasting, and pricing operations.

Support integrated modules by ensuring data consistency and working with mapping tables (not expected to be an expert but must have working knowledge).

Assist in training business users and driving adoption of new functionalities.

Participate in UAT, configuration, and functional testing to validate requirements.

Transition to the Application Support Desk post-rollout to handle escalations, provide knowledge transfer, and ensure continuity.

Requirement

3 to 5 years of hands-on experience with D365 F&O, especially in Production, Supply Chain, Maintenance, Forecasting, and Pricing.

Prior operational and manufacturing experience; understanding of business processes beyond ERP configuration is a strong asset.

Experience working with integrated modules and mapping tables (working knowledge required, not expert-level).

Strong English communication skills (spoken and written); French is an asset.

Strong documentation skills for process flows (Visio) and SOPs (Word).

Excellent interpersonal and communication skills to train and support business users.

Strong troubleshooting skills (logical and technical).

Experience bridging both implementation and post-go-live support.

Familiarity with testing frameworks and structured UAT processes

Ability to work collaboratively as part of a cross-functional, high-performing team.

Thrive in a fast-paced environment, delivering results under tight deadlines.

Willingness to travel occasionally to the USA and Mexico.

Ability to work in a hybrid setup: 2–3 days per week in the Saint-Laurent office.

Job Type: Full-time

Pay: $115.00-$120.00 per hour