Business Analyst

Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with.
Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has never ceased to propel our company’s vision, Joseph Ribkoff has been an ally to women, dressing them with flair and perfect fit for over 65 years. From our quality and distinctly designed products to our unwavering commitment to retail partners, Joseph Ribkoff’s values resonate in everything we do and create.
Today, his legacy lives on through the work of a devoted, talented team operating from the four corners of the world. Sold in over 60 international markets, Joseph Ribkoff is a global emblem of quality and elegance.
Montreal Corporate Head Office, where most of their employees are based, offers career opportunities in Design, Operations, Sales, Marketing, Finance, IT and HR as well as in the Production and Warehousing facilities.
**Objective**:
The Business Analyst, Operations is responsible for managing and optimizing the Enterprise Resource Planning (ERP) system within the operations domain of the organization. This role focuses on understanding and enhancing business processes, gathering requirements, and implementing solutions that improve the efficiency, effectiveness, and scalability of operations. The Business Analyst acts as a bridge between IT and operations teams, ensuring that ERP solutions align with business needs and support operational objectives.

**Responsibilities**:

- Work closely with operations teams to understand business processes and translate them into ERP system requirements and configurations.
- Document requirements for system features and improvements and perform a business processes analysis to ensure the needs align with operational goals
- Support system upgrades, testing, and integration with other business systems to ensure seamless workflows.
- Analyze existing processes and systems to identify inefficiencies, gaps, and opportunities for improvement. Recommend process improvements to ensure that ERP solutions support continuous improvement in operational efficiency.
- Analyze the system development required and obtain the appropriate approvals (specifications, quotes, time estimates, etc.)
- Collaborate with IT teams to implement technology solutions that enhance operational performance while meeting functional requirements, technical specifications and high-level design
- Support the development of system enhancements solutions tailored to the needs of the operations team, ensuring these meet business and technical requirements.
- Provide ongoing support to users by troubleshooting issues, providing guidance, and resolving system-related issues.
- Develop training materials and conduct training for users to ensure proper use of the system and reports.
- Assist in the creation and maintenance of system documentation, user manuals, and other reference material.
- Participate in change management efforts related to ERP system changes or new implementations, ensuring smooth transitions and adaptions with mínimal disruption to operations.
- Identify and promote best practices in the use of ERP systems to improve operational workflows and reduce manual processes.
- Oversee the testing and validation of new systems or changes, ensuring they function as expected and meet user requirements.
- Participate in cross-functional projects aimed at improving operational processes through IT initiatives.

**Qualifications & Skills**:

- Bachelor’s degree in Business Administration, Information Technology, Supply Chain Management, or a related field.
- 3-5 years of experience as a Business Analyst with a focus on manufacturing, distribution, or supply chain management.
- Hands-on experience with ERP systems. D365 or AX knowledge would be an asset.
- Experience implementing Supply Chain processes, and knowledge of WMS functionalities.
- Proven track record of driving process improvements
- Strong analytical skills and ability to interpret complex business and technical requirements and driven by finding solutions
- Excellent communication skills, with the ability to work effectively with both technical and non-technical teams.
- Solid understanding of business operations, including production, logistics, and supply chain processes
- Proficiency in MS Office and Visio and basic knowledge of SQL
- Understanding of database systems, data flow architecture, and integration technologies.
- Experience providing training
- Bilingual, oral and written

Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.