Internal Service Advisor

2 days ago

Winnipeg MB RL E, Canada Murray Jeep RAM Full time US$60,000 - US$90,000 per year

Position Summary:

We are seeking a professional and customer-focused Internal Service Advisor to join our automotive dealership team. The Internal Service Advisor supports the service department ensuring clear communication of customer needs and related workflow requirements. They co-ordinate repairs, maintenance and other service requests on a timely basis while maintaining accurate detailed records, including collection of diagnostic information. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage multiple tasks efficiently. Previous dealership experience and automotive knowledge are an asset for this position.

Key Responsibilities:

  • Documents vehicle problems by listening to customers describe them and by asking probing questions.
  • Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
  • Communicates constantly with Technicians to obtain information on needed vehicle repairs.
  • Recommends additional maintenance and repair services to customers when appropriate.
  • Estimates time of service or repair job for purposes of efficient scheduling
  • Establishes and maintains a good working relationship with other departments
  • Works independently, managing workflow and deadlines.
  • Protect themselves and others by working safely within the dealership and industry safety program/recommendations

Qualifications/Skills:

  • Knowledge of automotive systems and warranty and service/insurance policies
  • Ability to explain systems and repairs to customers of varying levels of technical understanding
  • Mathematical aptitude and proven computer skills
  • Strong verbal and written communication skills and ability to work with constant interruptions
  • Valid Manitoba driver's license with clean driving record.

Compensation & Benefits:

  • Base salary plus performance-based commission/bonuses.
  • Group benefits plan (health, dental, vision, life insurance).
  • OEM and dealership training programs.
  • Career growth opportunities within the dealership group.

Job Type: Full-time

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance

Work Location: In person

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