Logistics Team Lead

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Logistics Team Lead to join our Store team. In this role you'll be responsible for:

Leadership

• Train and Develop Logistics team members to achieve operational excellence.
• Work with Operations leadership to hire, onboard, and retain talent.
• Set clear job expectations and performance metrics for team members.
• Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
• Drive a high-performing team through SMART goals and accountability.
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company Core Values.

Order Fulfillment & Receiving

• Review and prioritize order queue, leveraging team to ensure fulfillment rate targets are achieved and cancellation rates are reduced
• Complete order picking/fulfillment, ensuring all orders meet packaging standards and are delivered by established deadlines
• Coordinate the receipt of MTM and special-order goods
• Ensure accurate receiving for all incoming merchandise from warehouse or vendor, including hanging goods, PO receiving.
• Ensure arriving goods from rebalances are reconciled with the shipping document
• Coordinate team to complete rebalance and recall requests
• Complete BOPIS operations
• Oversee completion and accuracy of all in-transit documentation
• Monitor RTVs and MTM Refusals
• Ensure consistent compliance with all policies and procedures (order fulfillment, place & locate, packaging & presentation, POS transactions, etc.)

Inventory & Merchandise Management

• Coordinate merchandise preparations for timely placement of product on the sales floor
• Ensure team completes all markdown, price changes and other product reticketing initiatives
• Ensure all outstanding paperwork is completed, RTVs and recalls sent
• Monitor inventory levels and assist in corrections when needed
• Work with leadership to prepare for seasonal inventory and conduct seasonal inventory counts
• Monitor and document write-off merchandise
• Execute and lead by example in loss prevention and health & safety best practices

Backroom Organization and Maintenance

• Ensure shipping/receiving area is kept tidy and clean
• Maintain an organized backroom to ensure efficient storage for supplies, packaging, merchandise etc.

Operational and Flex Support

• Support with daily tasks and ad-hoc projects assigned by Operations Leadership
• Collaborate closely with the Operations team, flexing seamlessly between operations and logistics functions, as needed
• Maintain awareness of the sales floor, ensuring client experience expectations are met by providing targeted support where and when required
• Adhere to service desk standards, including answering phones, assisting with client resolutions, and processing all types of transactions.
• Ensure store achieves successful scores with POS accuracy audit, Logistics Audit, Packaging standards audit, shrink % rates, on time rate, order fulfilment rate, cancellations rate etc.

Successful candidates will require:

• A minimum of 2-5 years of experience in leading the logistics function of a store or department, including leading shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment

• A track record of attention to detail in processing incoming/outgoing merchandise in the shipping/receiving area of the store

• Championing the maintenance of store merchandise and maintaining stock levels

• A Team Player with the ability to work individually and as part of a team to achieve store goals
• An individual who takes accountability to ensure that all merchandise is received, scanned and tagged appropriately

• Able to work in the stock room within the retail store, working collaboratively with in-store team

• Strong communication skills

• Able to lift and move heavy boxes and be on your feet/able to bend, kneel, and move as required

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation will be based on skills and experiences, with a starting rate of $50000 annually plus bonuses and incentives.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at with details.