RQ09942 - Program Manager - Senior

MUST HAVES:

• Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders.
• Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience.
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.

Title

Program Manager

Description

Stakeholder Engagement:

· Establish and maintain collaborative relationships with key stakeholders.

· Act as the primary point of contact for stakeholders, ensuring effective communication.

· Organize stakeholder meetings, workshops, and forums to foster collaboration.

Project/Program Management:

· Lead the coordination and implementation of the shared service model.

· Develop comprehensive project plans, monitor progress, and address risks.

· Prepare detailed project status reports and presentations.

Communication Strategy:

· Execute a robust communication strategy to keep stakeholders informed.

· Disseminate regular project updates and maintain consistency in communications.

Process Improvement and Evaluation:

· Identify opportunities for process improvement within the shared service model.

· Monitor and evaluate the effectiveness of shared services.

Advocacy and Collaboration:

· Foster a culture of innovation and excellence among stakeholders.

· Build strong relationships with external partners and represent stakeholder interests.

Strategic Alignment:

· Contribute to strategic plans for the shared service model.

· Support prioritization of strategic initiatives and policy development

NOTE

Extension/Amendment Attestation: Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type: Assignment Type: In alignment with OPS office standards, this role is in-office 5 days per week

Skills

Experience and Skill Set Requirements

Stakeholder / Relationship Management and Communication Experience

· Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders.

· Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.

· Demonstrated experience identifying and acquiring a mix of skilled resources necessary to complete project assignments/deliverables; including clarifying roles and responsibilities.

· Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience.

· Experience handling difficult situations and managing stakeholder alignment to ensure program success.

· Written communication skills to prepare authoritative recommendations, proposals and reports.

· A team player with a track record for meeting deadlines.

· Strong discipline in resolving resourcing and inter-personal conflicts, ensures knowledge is shared among team members to achieve project objectives.

· Demonstrated experience leading presentations for senior management, stakeholders and teams.

· In-depth knowledge and handling of project and program management methodology and techniques.

· Ability to promote I&IT program and project management best practices and adherence to standard methodologies.

· Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.

· Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government and ministry standards.

· Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.

· Experience with resolution of resourcing and inter-personal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.

· Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.

· Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision makers.

· Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.

· Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.

· Experience with promoting Public Sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources

· BSc/BA Diploma in Management or a relevant field

· PMP is an asset.

Strategic Planning and Management

· Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.

· Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.

· Experience leading organizational development, strategy development, business, and program planning.

· In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.

· Experience/knowledge of service delivery models.

· Ability to identify opportunities for process improvement within shared service model; Monitor and evaluate effectiveness of shared services.

· Ability to work positively with the wide range of individuals and stakeholders involved in program management.

· Strong leadership and management skills and experience.

· Strong stakeholder management and communication skills and experience.

· Strong presentation and meeting facilitation expertise.

· Ability to find innovative ways to resolve problems and pro-actively manage program issues and risks.

· Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.

· In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.

· 10+ years of experience working with federal/provincial/broader public-sector healthcare providers

· In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program level documentation that comply with industry standard practices

· In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and Public Sector I&IT project management methodologies.

· In-depth knowledge and experience with Public Sector Health related projects

· In-depth knowledge and understanding of Ministry policy and IT project approval processes and requirements

· Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Public Sector Enterprise Architecture and Public Sector Gating process, and Public Sector Standard Systems Development Methodologies

· Solid experience with large complex IT Health-related projects and programs

· Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Job Type: Fixed term contract

Contract length: 6 months

Pay: Up to $140.00 per hour

Application question(s):

• Do you have Ministry experience?
• Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders?
• Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience?
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan?

Work Location: Hybrid remote in Toronto, ON M5B 2L1