RQ09942 - Program Manager - Senior

Client: Ministry of Public and Business Service Delivery and Procurement
Work Location:
5700 Yonge Street, Toronto, Ontario,
Hybrid
Estimated Start Date:

Estimated End Date:

#Business Days:
251.00

Extension
:
67.00

Hours per day or Week:
7.25 hours per day

Security Level:
No Clearance Required

Must Have

• Demonstrated experience in establishing/maintaining multiple collaborative relationships/partnerships with stakeholders.
• Demonstrated experience communicating across many functional areas to actively engage project stakeholders and manage client expectations with diverse interests, technical and non-technical backgrounds using the appropriate level of political acuity and messaging for the audience.
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.

Description

• Stakeholder Engagement:
• Establish and maintain collaborative relationships with key stakeholders.
• Act as the primary point of contact for stakeholders, ensuring effective communication.
• Organize stakeholder meetings, workshops, and forums to foster collaboration.
• Project/Program Management:
• Lead the coordination and implementation of the shared service model.
• Develop comprehensive project plans, monitor progress, and address risks.
• Prepare detailed project status reports and presentations.
• Communication Strategy:
• Execute a robust communication strategy to keep stakeholders informed.
• Disseminate regular project updates and maintain consistency in communications.
• Process Improvement and Evaluation:
• Identify opportunities for process improvement within the shared service model.
• Monitor and evaluate the effectiveness of shared services.
• Advocacy and Collaboration:
• Foster a culture of innovation and excellence among stakeholders.
• Build strong relationships with external partners and represent stakeholder interests.
• Strategic Alignment:
• Contribute to strategic plans for the shared service model.
• Support prioritization of strategic initiatives and policy development.

Experience And Skill Set Requirements
Stakeholder / Relationship Management and Communication Experience - (40%)

• Demonstrated experience establishing and maintaining multiple collaborative relationships and partnerships with stakeholders
• Experience preparing and distributing project updates and progress reports while managing expectations regarding scope and timeline constraints
• Experience identifying and acquiring skilled resources necessary to complete project assignments, including clarifying roles and responsibilities
• Demonstrated experience communicating across functional areas to engage stakeholders and manage client expectations with diverse technical and non-technical backgrounds, using appropriate political acuity and messaging
• Experience handling difficult situations and managing stakeholder alignment to ensure program success
• Strong written communication skills to prepare authoritative recommendations, proposals, and reports
• Team player with a proven track record for meeting deadlines
• Strong discipline in resolving resourcing and interpersonal conflicts, ensuring knowledge is shared among team members to achieve project objectives
• Demonstrated experience leading presentations for senior management, stakeholders, and teams

Program Management Skills and Experience - (30%)

• In-depth knowledge and experience with project and program management methodologies and techniques
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies
• Experience gathering and developing business and technical requirements to create and maintain detailed program/project schedules and integrated plans
• Experience directing program and project teams to ensure deliverables are completed on time and adhere to government and ministry standards
• Extensive experience coordinating and monitoring program/project processes and developing/communicating guidelines and procedures
• Experience resolving resourcing and interpersonal conflicts, negotiating changes, ensuring knowledge sharing, and meeting program objectives
• Ability to proactively identify potential program risks and develop appropriate mitigation strategies
• Experience effectively articulating and prioritizing issues and risks to senior executives, providing recommendations for decision-making
• Experience establishing and facilitating program steering committees, stakeholder forums, and meetings
• Experience providing program/project/portfolio reporting to multi-stakeholders at senior executive levels
• Experience promoting Public Sector I&IT standards and best practices to control system quality and resource usage
• BSc/BA Diploma in Management or relevant field; PMP certification is an asset

Strategic Planning and Management - (25%)

• Ability to think and act strategically with big-picture perspective, understanding program scope, management, and operations
• Understanding of wider organizational objectives and ensuring strategic alignment of programs to business priorities
• Experience leading organizational development, strategy development, business, and program planning
• Knowledge and experience producing program/project management artifacts required to support strategic objectives
• Experience/knowledge of service delivery models
• Ability to identify opportunities for process improvement within shared service models and monitor/evaluate effectiveness
• Ability to work effectively with diverse individuals and stakeholders involved in program management
• Strong leadership, management, stakeholder communication, and presentation/facilitation skills
• Ability to find innovative solutions and proactively manage program issues and risks
• Ability to overcome resistance to change and capitalize on forces supporting change throughout all project stages (concept, planning, implementation, close-out)
• In-depth knowledge of strategic program budgeting and resource allocation methods to ensure program success

Public Sector Experience - (5%)

• 10+ years of experience working with federal, provincial, or broader public-sector healthcare providers
• In-depth knowledge of Public Sector Program/Project Management artifacts, processes, and practices; ability to produce program-level documentation that meets industry standards
• In-depth knowledge of industry standards such as PMI and Public Sector I&IT project management methodologies
• Experience with Public Sector health-related projects
• Understanding of Ministry policy and IT project approval processes and requirements
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology, Enterprise Architecture, Gating processes, and Standard Systems Development Methodologies
• Solid experience with large, complex IT health-related projects and programs
• Knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and related regulations/standards

Note
Extension/Amendment Attestation:
Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW.

Assignment Type: In alignment with OPS office standards, this role is in-office 5 days per week

Eligibility and Application Steps
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents:

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role
If you have any questions or need further clarification, feel free to call or text