Inside Sales Representative

Inside Sales Representative

Join a Growing Tech Company Transforming Public Safety and Video Solutions

Location: Montreal (On site)

Department: Sales

Role Type: Full Time

Expected start date: Now

About IONODES

IONODES builds smart, connected technologies that power safer communities. Our innovative video gateways, body worn camera solutions, and cloud platforms support organizations worldwide, from retailers to law enforcement.

As we scale, we are expanding our Sales team with an Inside Sales Representative who thrives in a fast-paced environment, enjoys working with customers, and wants to build a meaningful career in technology.

If you enjoy taking ownership of your work, driving results, and supporting a high performing team, this role is for you.

About the Role

The Inside Sales Representative is a key member of our sales organization. You will support our sales strategy by preparing quotes, validating purchase orders, managing independently owned short cycle sales opportunities, and ensuring the overall efficiency of our sales operations. In addition to providing sales support, you will be the first point of contact for inbound leads, qualifying them and determining the next appropriate steps within the sales organization.

This is a high visibility role with a direct impact on revenue, customer experience, and overall sales effectiveness.

What You Will Do

Lead Qualification and Routing

· Act as the initial contact for inbound leads, assess their needs, and qualify them based on predefined criteria.

· Assess the best approach to handle inbound opportunities for obtaining the best results, including collaborating with Account Executives and Account Managers.

· Work through and nurture leads generated from marketing activities such as webinars and tradeshows.

Pre Sales Support

• Prepare, revise, and deliver accurate customer quotes and proposals.

• Respond to pricing, product, and documentation inquiries.

• Follow up on open quotes and early-stage opportunities.

• Support Account Executives in developing sales opportunities.

Order Preparation and PO Validation

• Review customer purchase orders for accuracy and alignment with quotes and terms.

• Assemble complete PO packages including the PO, quote, notes, and required documentation.

• Submit finalized PO packages to Customer Success for processing.

Customer Engagement

• Build positive relationships with customers through timely and professional communication.

• Provide product information, technical documentation, and order related guidance.

• Serve as a reliable and knowledgeable point of contact for customers.

Short Cycle Sales Ownership

• Independently manage and close short cycle and transactional sales opportunities.

• Maintain accurate records of sales activities in CRM.

• Identify opportunities for upsells or cross sells.

Collaboration and Teamwork

• Work closely with Sales, Customer Success, and Operations.

• Participate in process improvement initiatives to enhance workflow efficiency.

• Share insights from customer conversations with Marketing and Product teams.

What Makes You a Great Fit

You will thrive in this role if you are:

• Detail oriented and able to identify inaccuracies before they become issues.

• Customer focused and motivated by problem solving.

• Organized and structured, with the ability to manage multiple priorities.

• A clear and professional communicator.

• Proactive and driven to support deal momentum.

• Comfortable working in a fast-paced technology environment.

• Skilled at asking the right questions to uncover customer needs and determine fit.

• Comfortable making quick decisions on lead routing and prioritization.

What You Bring

• Experience in Inside Sales, Sales Support, Customer Service, or a similar role.

• Comfort working with pricing, quotes, and purchase orders.

• Familiarity with CRM or ERP systems. Experience with ODOO is an asset.

• Strong English communication skills. French is a strong asset.

• A positive and team-oriented attitude.

• Experience qualifying leads and managing inbound inquiries.

• Familiarity with lead scoring or qualification frameworks is an asset.

Why Join IONODES

• A growing technology company with a meaningful mission.

• Supportive leadership committed to employee success.

• Opportunities for advancement within the organization.

• A stable on-site work environment.

• A culture built on Commitment and Teamwork.

Qualifications

· +3 years of experience in customer service.

· Strong Communication Skills

· Customer-Focused Mindset

· Bilingualism (Fr/En)

Benefits

• Competitive salary offered on an experience-based level
• Employment in a fast-growing IT space providing you with brilliant career options for years to come
• Flexible working hours from Monday to Friday
• 4 days off during the holiday season
• Time off on your birthday
• Group insurance - Group RRSP - Telemedicine - Health management account
• Social activities - Free beverages and snacks - Free on-site parking

Ready to Apply

If this role sounds like the right fit, we welcome your application.

Please send your resume to: or apply through our Careers page.

Note: All applicants must pass a criminal background check and sanctions search. We thank all applicants for their interest, but only qualified candidates will be selected for an interview.

EEO Statement

IONODES is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. We will provide reasonable accommodation to applicants with disabilities upon request.

Job Type: Full-time

Pay: $44,827.10-$70,763.69 per year

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Stock options
• Tuition reimbursement

Language:

• English (required)

Work Location: In person