Inside Sales Support Representative

MSP Corp. Powered by Groupe Access is a leading Cyber Security and Information Technology (IT) services firm in Canada. We are committed to delivering top-tier services and solutions to our clients. As we continue to grow, we are seeking a dedicated Financial Controller to join our dynamic team. We are looking for an experienced** IT Inside Sales Support Representative** to join our growing & dynamic team.

As an **IT Inside Support Representative **at MSP Corp Powered by Groupe Access, reporting to the Team Lead for Inside Support, you will play a crucial role in our commitment to excellence and client satisfaction. We are seeking an individual who not only meets but exceeds expectations, embodying a strong work ethic, teamwork, and exceptional communication skills.

**Responsibilities**:

- Prepare and deliver accurate and competitive price quotes for IT products and services.
- Collaborate with vendors to obtain pricing information and negotiate favorable terms.
- Source IT hardware, software, and services from various vendors.
- Evaluate suppliers and negotiate procurement contracts to ensure cost-effectiveness.
- Help build and maintain strong relationships with existing clients.
- Help address client inquiries and concerns, ensuring high levels of customer satisfaction.
- Stay informed about the latest IT products, technologies, and industry trends.
- Provide clients with expert advice on the best solutions to meet their specific requirements.
- Efficiently process customer orders, ensuring accuracy and timely fulfillment.
- Coordinate with relevant departments to streamline order processing workflows.
- Generate and analyze sales reports to track performance against targets.
- Provide regular updates on sales activities, trends, and opportunities.
- Manage and maintain a sales pipeline, tracking opportunities from lead to closure.
- Prioritize and strategize to maximize revenue generation.
- Take the initiative in managing renewals, ensuring a proactive approach to prevent any oversight.
- Drive the renewal process forward, demonstrating accountability for all parties involved.

**Qualities we are looking for**:

- Consistently delivers on commitments, hitting deadlines 100% of the time.
- Takes full ownership of assigned tasks, executing them with precision and timeliness.
- Demonstrates a proactive and results-driven approach, willing to go beyond the defined role for the success of Groupe Access.
- Adopts a team-oriented mindset, leveraging collective experience for mutual success.
- Leaves ego behind, fostering a positive philosophy that emphasizes collective achievement.
- Willingly takes on diverse tasks for the benefit of the team and Groupe Access as a whole.
- Demonstrates strong communication skills, both orally and in writing, maintaining professionalism at all times.
- Prioritizes listening as a key communication skill, seeking to understand before being understood.
- Maintains a high level of engagement by being present in the office at least 3 days a week.
- Upholds a positive attitude that is contagious, fostering a collaborative and energetic work environment.
- Actively engages with the team, demonstrating commitment to collective success.
- Displays incredible attention to detail, ensuring all work is error-free and complete.
- Proactively manages tasks and projects to guarantee proper completion, staying ahead of deadlines.
- Energetic approach to work with a positive attitude.
- Enjoys helping others succeed and contributing to the growth of MSP Corp.
- Maintains daily follow-ups on projects, taking responsibility for maintaining contacts with customers on behalf of the supported account representative.
- Demonstrates attentiveness, actively asking questions to understand customer needs and providing value.
- Consistently solves problems for customers, contributing to overall client satisfaction.

**What you would need**:

- Minimum of 3 years of in-house sales experience in IT (Information Technology)
- Bilingual (English and French) oral and written
- Ensure outstanding customer service
- Organizational and negotiation skills
- Dynamic and results-oriented

**Benefits**:

- Dental & Vision care
- Extended health care
- Life insurance
- Paid time off