Inside Sales Representative

About the Role

HBI's Inside Sales Representative plays a key role in driving our growth across Saskatchewan and Western Canada. This role is not limited to traditional order-entry or administrative support — it is a sales-driven position responsible for expanding office supply business, nurturing long-term customer relationships, and generating new opportunities in transactional furniture, project furniture, and service.

You will build genuine relationships with customers that feel like "helping a neighbour," while operating with speed, precision, and a strong sense of ownership.

Key Responsibilities

Sales Growth & Customer Management

• Own a defined set of customer accounts with responsibility for revenue growth and retention.
• Proactively identify sales opportunities in office supplies and transactional furniture.
• Generate leads for project furniture and furniture service work.
• Follow up promptly with customers to maintain communication, drive repeat business, and expand wallet share.
• Maintain strong account relationships through personalized outreach and consistent service.

Customer Experience & Communication

• Deliver a customer experience that feels warm, helpful, and personal — like assisting a neighbour.
• Communicate clearly with customers about timelines, expectations, and solutions.
• Use initiative and resourcefulness to resolve customer needs efficiently and professionally.

Operational Excellence

• Maintain high quote turnaround speed while ensuring accuracy.
• Use Microsoft Office, Webex calling, HBI's calling platform and Oracle NetSuite daily.
• Exercise pricing autonomy within the structure and guidelines provided.
• Collaborate daily with the Inside Sales Team Supervisor and monthly with the VP of Sales.

Collaboration & Internal Alignment

• Work closely with outside sales, customer service, warehouse, and other internal teams to ensure seamless customer experiences.
• Support the broader sales strategy through effective communication, efficiency, and accountability.
• Contribute to HBI's rapid market expansion by capturing new customers and supporting outreach initiatives.

What Success Looks Like

The most successful Inside Sales Representatives at HBI:

• Show initiative and take ownership of their accounts and results
• Build strong long-term customer rapport and trusted relationships
• Move with a quick but strategic pace
• Communicate precisely with both customers and colleagues
• Deliver measurable revenue growth while retaining existing customers
• Demonstrate compassion, professionalism, and a customer-first mindset
• Embrace a growth-oriented attitude while using the tools and structure provided
• Help transition the inside sales function toward a more proactive, market-expanding model

Required Traits & Behaviours

• Strong ownership and accountability
• High initiative and self-starting mindset
• Clear, confident communication
• Determination and persistence
• Team-oriented with strong collaboration skills
• Relationship-building ability and customer empathy
• Organized, efficient, and able to juggle multiple priorities
• Comfortable working in a fast-paced sales environment

Growth Opportunity

As HBI expands into other markets, this role has room to grow. High performers may take on larger accounts, enhanced responsibilities, or move into outside sales or leadership roles over time.

Location: In office at HBI Regina or remote depending on quality and experience of candidates.

Salary Range: $50,000 + 5% commission based on Gross Profit.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Sales: 2 years (required)

Work Location: Hybrid remote in Regina, SK S4R 5G9