Customer Service Advisor

2 days ago

Richmond BC VX E, Canada M3 Marketing Full time $37,596 - $53,144 per year

M3 Marketing Inc. is fast-growing Canadian business partnered with leading telecommunications brands to bring reliable, high-quality connectivity solutions to communities across British Columbia.

As a Customer Service Advisor, you will represent our brand with professionalism, enthusiasm, and care. You will be the face customers meet – the one who listens, understands, and helps them find the right telecom solutions for their home or business. From internet and mobility services to smart home connectivity, you will play a key part in ensuring every interaction reflects the quality of the brands you represent.

This role is ideal for someone who thrives in people-focused environments, enjoys learning new products, and takes pride in doing work that makes a difference.

As a Customer Service Advisor, your responsibilities will include:

  • Deliver outstanding communication with both new and existing Telecom customers face to face, over phone calls, messages, and emails, always maintaining a courteous and professional approach.
  • Provide proactive, personalized support by actively listening and ensuring a high level of satisfaction with every interaction.
  • Identify customer needs and offer tailored product or service recommendations that align with their goals.
  • Handle concerns or objections with professionalism and empathy, finding effective solutions for every situation.
  • Oversee the full customer experience – from initial contact through to service activation – to ensure a smooth, successful process.
  • Stay informed on the latest product updates, promotions, and service enhancements through daily and weekly team meetings.
  • Collaborate with teammates to share insights, improve systems, and enhance overall sales and customer experience.

What We're Looking For:

  • Strong communication and problem-solving skills, with the ability to adapt quickly in a fast-paced environment.
  • A natural talent for connecting with people and building lasting customer relationships.
  • Confidence in handling objections, resolving issues, and guiding conversations toward positive outcomes.
  • A proactive, organized approach to managing tasks, priorities, and customer follow-ups.
  • Experience using CRM systems and managing communication efficiently across multiple platforms.
  • A sincere passion for helping others and representing our clients with professionalism and enthusiasm.

To be considered for this role, you will need:

  • Must be 18 years of age or older.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Full-time availability and ability to work on-site.
  • Previous experience in customer service or sales is an asset.
  • A diploma or degree in Communications, Business, Advertising, Sales, or a related field is preferred.

Job Types: Full-time, Permanent

Pay: $37,960.00-$53,144.00 per year

Benefits:

  • Company events
  • Employee assistance program
  • Extended health care
  • Store discount

Work Location: In person

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