Customer Service Representative

2 weeks ago

West Kelowna BC VZ M, Canada Budget Car & Truck Rental Full time $42,000 - $52,000 per year

Position Summary

Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental and storage needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service in a fun and positive work environment.

Position Responsibilities

  • Answering customer inquiries
  • Quoting Rates effectively
  • Processing rental transactions for car, truck and storage
  • Assist in property cleaning duties
  • Maintaining product knowledge and effectively communicating benefits
  • Communicating with location staff, support departments, and other city locations through email and by phone.
  • Ensuring customer satisfaction and solving customer service disruptions as needed
  • Following service based sales recommended dialogue.
  • Communicating policies and procedures effectively to customers.
  • Continually learning best practices
  • Engaging in training as required.
  • Completing administrative tasks as directed by management.
  • Identifying fleet needs for same day and upcoming days.
  • Clean vehicles to a high standard of cleanliness
  • Identify and record damage, communicating with customers through claims process

Position Requirements:

  • Customer Service focused.
  • Shift flexibility as needed to meet business demands.
  • Punctual and accountable for shifts
  • Willingness to learn.

Qualifications and Experience

  • General communication with team members.
  • General customer service.
  • Vehicle knowledge considered an asset.
  • Experience with storage considered an asset
  • Class 5 driver's license. (required)

Knowledge, Skills, and Abilities

  • Excellent listening and communication skills.
  • Flexibility and ability to adapt to changes.
  • Work alone and in a team environment.
  • Cleaning skills (residential, commercial or vehicle detailing)

Working Conditions

  • Schedule that includes weekends and holidays.
  • 4 day work week, 10 hours per day with 3 days off each week.
  • Large storage facility with access for ongoing customer traffic
  • Ongoing training and feedback.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match

Ability to commute/relocate:

  • West Kelowna, BC V1Z 1M2: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Class 5 Licence (required)

Work Location: In person

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