Community Development Coordinator

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

Housing and Ancillary Services is committed to providing the best student experience through the development of a thriving community within Platt's Lane Estates. We provide programs and services which engage our diverse student population, and their families, in purposeful campus and community experiences that lead to personal growth, inclusive community standards, and global citizenship.

The Community Development Coordinator (CDC) is responsible for creating a supportive community within Platt's Lane Estates (PLE) and Western Apartments, under the supervision of the Associate Director, Off-Campus Housing and Western Apartments.

The Community Development Coordinator will respond to identified community needs by developing, organizing and delivering social, educational, and needs-based programs for the community while promoting involvement and engagement within the community. The Community Development Coordinator will be responsible for coordinating and managing events related to program offerings and will assist with curriculum design, implementation, continuous improvement and expansion of PLE programming.

The Community Development Coordinator will meet the needs of the PLE and Apartments community and will ensure that community members have the necessary support, information, documentation and resources using effective communication strategies (i.e. monthly newsletters, social media, office hours, consultation meetings, etc.). The Community Development Coordinator will support the Rental Clerks as a first point of contact for all internal and external inquiries and other related policies and procedures.

Key Accountabilities

Community Engagement

• Responds to identified community needs by developing, organizing, and delivering social and educational, and needs-based programs for the community
• Assesses the needs of a diverse community while considering the age and demographic of tenants and their families
• Responds to the needs identified by developing, organizing and delivering social, educational and needs-based programs
• Works with the Rental Clerks and Associate Director, Off-Campus Housing and Western Apartments and tenants to develop large-scale, community-wide programs (e.g. Tenant Appreciation BBQ, New Tenant Meet and Greet, and the Niagara Falls Trip)
• Creates a programming plan each month, in consultation with the Associate Director, Off-Campus Housing and Western Apartments, Facilities Management, Campus Safety and Emergency Services and Fire Safety
• Maintains a program database to review, revise, update, and evaluate current programs and ensures records are securely stored and prepares related reports and analytics as required
• Maintains and updates information in PLE and Western Apartments bulletin boards, commons spaces, monthly newsletters and social media

Promotes involvement and engagement within the community

• Acts as a resource regarding programs and options available on campus and within the London community, or seeks out appropriate information
• Encourages engagement of PLE and Western Apartments tenants by involving them in the planning of programs, and on-campus leadership and experiential learning opportunities
• Understands and leverages resources available (e.g. Rental Clerks, Facilities Management, Student Experience, Campus Safety and Emergency Services, Fire Safety and local community organizations)
• Manages the Western Apartments Tenant's Association and its members, attends regular meetings and identifies community needs from a tenant perspective
• Monitors the 'Platt's Lane Estates Community' and "Western Apartments" Facebook group as well as building specific Instagram accounts and email to oversee tenant communications, shares important messaging and promotes programs

Communicates effectively to build awareness around upcoming events and important operational dates

• Ensures tenants are aware of upcoming important operational dates based on community needs (e.g. lease renewing, childcare application dates etc)
• Maintains and fosters regular communication with tenants, the PLE Rental Office and the Associate Director, Off-Campus Housing and Western Apartments
• Refers and directs tenant concerns regarding facilities and other Residential Tenancies Act (RTA) issues to the Rental Office
• Collaborates with Housing & Ancillary Services Marketing team to develop a seasonal tenant newsletter to promote events and relay important information
• Communicates with the Housing & Ancillary Services Marketing team to advertise upcoming events and programs utilizing various communication methods (e.g. posters, social media)
• Provides support to programs conducted by fellow colleagues and campus partners by assisting, promoting, and attending these programs as required

Community Management

• Promotes a safe and inclusive living experience and responds to community trends, and community management concerns
• Connects regularly with the Associate Director, Off-Campus Housing and Western Apartments to determine current community management challenges in PLE and Western Apartments
• Creates programming to proactively prepare for Fire Safety, Community Safety and Security, Equity, Diversity, Inclusions and Indigenization
• Addresses low-level roommate concerns, or incidents that happen within the community
• Provides referral to Community Legal Services or Landlord Tenant Board for tenants who are having issues with subletters, roommates, etc.

Additional related duties

• Acts as a role model of respect for self, others and the community
• Creates and maintains an inclusive atmosphere and promotes a sense of belonging
• Maintains confidentiality about job-related issues
• Completes risk assessments to ensure safety and security is properly considered while programming and event planning
• Supports Rental Office with administrative tasks during busy turnover periods

Outcomes the role is to Achieve

• Western Apartment tenants receive informed guidance regarding programming, practices and procedures
• Creatively designed, attractive and informative content is delivered across all appropriate communication channels
• High-quality planning and support for events
• Achievement of effective and optimal use of resources
• Organized work-plans for self and others that include clear, actionable steps and targeted deadlines
• Timely, mindful and sound decisions that take into account current and future needs
• Positive and productive relationships based on trust and credibility
• Program records are maintained, accurate and up-to-date
• Program enrollment targets are met or exceeded

Problem Solving & Authority for Decision

a) Examples of issues that the incumbent is expected to resolve independently and who is affected

• Determining best processes and documentation methods for various administrative tasks
• Providing guidance and developing standard operating procedures in compliance with Senate and Western policies and guidelines
• Responding to inquiries and providing guidance regarding the program and related policies and procedures
• Composing correspondence and reports
• Managing administrative and logistical aspects of events and meetings
• Expenditure and approval of funds that meet strategic direction of the department and fall within approval limit

b) Examples of issues where the incumbent requires approval and/or consultation with supervisor or others to resolve and who is affected:

• Commitment of significant financial resources for major purchases
• Department annual budget planning and preparation
• Establishing departmental strategies and prioritizing initiatives and projects
• Introducing significant changes in established priorities and processes
• Code of Conduct issues
• Improvements to program offerings or program design
• Making major changes to the methods for delivering information

c) Pre-established Guidelines for Decisions (e.g. List key University policies, Western collective agreement articles, Legislation, professional or other standards that specify the way the role must perform certain tasks or make certain decisions)

University Wide

·Manual of Administrative Policies and Procedures · Academic Calendar · Faculty Academic Policies and Procedures · Senate Policies · Student Code of Conduct · Western's Strategic Plan · Western's Budget and Reporting Guidelines · Western's Human Resources Policies and Procedures · Western's Financial Policies and Procedures · Western's Web Style Guide, Statute, Freedom of Information and Protection of Personal Privacy (FIPPA)

Support and Resources

a. Leadership: Who provides the incumbent with work expectations, coaching, development support, formal performance feedback and evaluation?

The Community Development Coordinator will work with Associate Director, Off-Campus Housing and Western Apartments to establish priorities and work assignments. The supervisor will provide performance feedback and coaching regularly, and more formal reviews annually to collaboratively design and oversee their professional development plan.

b. Colleagues and Key Resource People: With whom does the incumbent regularly collaborate to receive or share information and engage in problem-solving relevant to their role?

• Faculty and staff in the program
• Current and prospective students
• Support departments (HR, IPB, Office of the Registrar, Secretariat's Office)
• SGPS if applicable

c. Other: List any specialized training, equipment, resources, or other supports required for success in this role (e.g. PeopleSoft training, lab safety, mobile devices, private space, protective equipment, etc.).

• Laptop
• Mustang Market
• OWL Learning Management System
• PeopleSoft Higher Education, HR, and Finance
• Private office location
• System access to databases and information relevant to the accountabilities of the role

Requirements to Perform Successfully

a. Education

Minimum Required:

• Undergraduate Degree

b. Experience

Minimum Required:

• 2 years' experience providing administrative support and coordination
• Previous experience developing, promoting and planning curriculum and events for diverse audiences

Preferred:

• Previous experience working in a post-secondary education environment

Knowledge, Skills and Abilities

• Knowledge of student development theory and curriculum development is preferred
• Knowledge of family and child development theory
• Familiarity with best practices for assessing, developing and implementing new business processes and procedures
• Familiarity with University policies and procedures preferred
• Ability to effectively present information, and conduct training sessions and workshops
• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Ability to work in a manner that models best practices in confidentiality standards
• Ability to apply creativity, innovation and resourcefulness to daily work
• Capacity to support and demonstrate openness to persons of diverse backgrounds and beliefs
• Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
• Commitment to ongoing professional development with a desire to take on new challenges
• Discretion, tact and maturity to deal with highly confidential subjects or issues
• Ability to multi-task and maintain an organized and effective personal work environment
• Capacity to consider issues from the perspective of others
• Ability to work within a flexible schedule to accommodate the University's events and activities
• Ability to work in a fluid and challenging work environment with changing deadlines and priorities
• Strong record of teamwork with the motivation and ability to work independently with little supervision
• Intermediate computer skills in Microsoft Office Suite
• Interpersonal skills to liaise with prospective and current students, staff and other members of the Western community
• Ability to plan and manage events of various sizes; familiarity with large scale events an asset
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
• Ability to work independently and effectively as a member of the team to achieve department goals

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Please Note: Hours may vary depending on cycle of the year.