Customer Service

6 days ago

Ottawa, Ontario, Canada razor one llc Full time
The Role:

You will be responsible for :

  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Developing account plans to enhance service delivery.
  • Developing strong internal relationships to optimise service delivery and ensure all practices are in line with internal guidelines and statutory requirements.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
Ideal Profile:
  • You have at least 1 year experience within a Account Manager or Customer Service role, ideally within the the Accounting Industry, IT Infrastructure / Blockchain / Cloud Computing and IT Services industry.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments
What's on Offer?
  • Flexible working options
  • Work alongside & learn from best in class talent
  • Join a market leader within the Accounting Industry

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