Customer Service Representative

5 days ago

Ottawa, Ontario, Canada British Swim School Full time

We are seeking high energy, Customer Service Representative to respond to calls & make outbound calls, email and chat with customers.

Your mission is to offer support through phone, email, and online chat to customers who have questions about our services. You're literally the voice of the brand, and a strong relationship with our customers starts with you. You will also be a back up for the pool deck representative.

Responsibilities Include:

  • Answer incoming calls, manage online chat and respond to emails
  • Research required information using available resources
  • Demonstrate empathy while building rapport with customers
  • Manage and resolve customer issues and complaints
  • Process changes, move-ups, orders, forms and applications, according to need
  • Make follow up and outbound calls as needed to follow up on leads
  • Input data into the company computer platform to keep each customer record updated
  • Work with customers to determine their needs and then recommend the right product and services
  • Document call information, complete call logs and reports as requested.
  • Manage, open and optimize classes based on needs of business and instructor availability
  • Provide customer service on the pool deck

Knowledge, Skills and Abilities:

  • Competent with phone systems and computer programs
  • Excellent English (speaking and writing)
  • Ability to fluently speak French is a plus
  • Able to multi-task and work across multiple screens and systems concurrently

To be a home based agent requires that you are equipped with the following

  • A PC or laptop
  • 17 inch or larger screen
  • Mouse
  • High speed internet
  • Antivirus software
  • Phone line + headset
  • Quiet work space

Qualifications:

  • Customer service/sales experience (minimum 1 year)
  • High School education or equivalent
  • Successful completion of the customer service training (online and in person)

Why You Should Apply

  • Flexible Work schedule
  • Paid birthday off
  • Fun & Professional work environment
  • Be part of a rapidly growing company

Who We are

The British Swim School offers premium water-survival and learn-to-swim lessons out of indoor pools at residential buildings, gyms, community centers and hotels. We teach everyone from 3-month-old babies to adults.

Job Type: Part-time

Pay: $18.00-$19.50 per hour

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)
  • call center: 1 year (preferred)

Work Location: Hybrid remote in Ottawa, ON

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Newprint Full time

    Job Brief: We are looking for a customer-oriented service representative. What does a Customer Service Representative do?A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The best CSRs are genuinely excited to help...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada CSN Collision Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process. Job...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada CSN Collision Full time

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process.Job...

  • Customer Service Representative

    5 days ago

    Ottawa, Ontario, Canada U-Haul Full time

    Location:3636 Innes Rd, Ottawa, Ontario K1C 1T1 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Circle K Full time

    Store : 210 Laurier Avenue East, Ottawa, Ontario K1N 6P2We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy: • Flexible schedules • Large, stable employer• Fast...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Hozack, Inc. Full time

    The Role:As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryThank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application...

  • Customer Service Representative

    3 days ago

    Ottawa, Ontario, Canada Interac Corp. Full time

    Who We Are:Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals,...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada Interac Corp Full time

    Who We Are:Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals,...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Bank of Montreal Full time $34,750 - $47,250

    Application Deadline:11/12/2025Address:499 Terry Fox Drive Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...