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Student - Bilingual Customer Experience Associate
53 minutes ago
We are looking for a student to support our Call Center Team as a Bilingual Customer Experience Associate. You will be called upon to:
- Answer telephone calls from prospective tenants
- Respond to voice mail, e-mail and chat enquiries from prospective tenants
- Determine the needs of prospective tenants
- Schedule appointments for unit viewing
- Perform monthly market surveys
- Provide superior customer service
Requirements for success:
- Currently enrolled in college or university program, and returning in 2026 fall term
- Excellent oral communication and written skills in English and French
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable
- Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
- Ability to overcome obstacles as presented by prospective tenants
- General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills
This position reports to our Customer Experience Manager.
On-site position: Riverton Park Apartments, Call Center, 89 Forward Avenue, Ottawa ON K1Y 4M2
Hours of work: 37.5hours workday, 5 days per week you will be required to work evenings and weekends as per a pre-determined schedule.
- Our Call Centre hours are: 9 am to 7 pm from Monday – Friday, and 9 am to 5 pm on Saturdays
Rate of pay: $20.00 hour, 37.5 hours per week
Employment Period: May 4, 2026 to August 29, 2026
This posting is for a summer vacancy.
We would like to thank all applicants, however only those under consideration will be contacted.
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Osgoode welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
**Although Osgoode Properties does not use AI Tools in the screening of applicants, AI maybe be used by outside vendor is applicant processing**
