Student - Bilingual Customer Experience Associate

5 days ago

Ottawa, Canada Osgoode Properties Limited Full time

We are looking for a student to support our Call Center Team as a **_Bilingual Customer Experience Associate_**. You will be called upon to:

- Answer telephone calls from prospective tenants
- Determine the needs of prospective tenants
- Schedule appointments for unit viewing
- Perform monthly market surveys
- Provide superior customer service

**Requirements for success**:

- Currently enrolled in college or university program, and returning in 2025 fall term
- Excellent oral communication and written skills in English and French
- Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable
- Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
- Ability to overcome obstacles as presented by prospective tenants
- General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
- Ability to work independently and in a team environment
- Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
- Displays a positive work attitude and is enthusiastic
- Good organizational skills

This position reports to our Customer Experience Manager.

On-site position: Riverton Park Apartments, Call Center, 89 Forward Avenue, Ottawa ON K1Y 4M2

Hours of work: 37.5hours workday, 5 days per week you will be required to work evenings and weekends as per a pre-determined schedule.
- Our Call Centre hours are: 9 am to 7 pm from Monday - Friday, and 9 am to 5 pm on Saturdays

Rate of pay: $20.00 hour, 37.5 hours per week

Employment Period**:May 5, 2025 to August 29, 2025

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