Restaurant Manager

1 week ago

Toronto, Ontario, Canada Twilight Cafe & Bar Full time US$76,320 - US$78,320 per year

Store Manager Responsibilities and Duties:

Responsibilities and essential job functions include but are not limited to the following:

  • Operational Management for multiple locations
  • Training supervisors and staff across locations
  • Standardizing operations between branches
  • Handling inventory systems and supplier relationships across multiple stores
  • Supporting new store openings and implementing operating procedures
  • Ensure smooth communication and teamwork across locations
  • Help develop store SOP and franchise model
  • Oversee daily operations of the multi-location restaurant, ensuring smooth and efficient service
  • Monitor food quality and service standard, making adjustments when necessary to ensure excellence.
  • Ensure the restaurant is complaint with health and safety regulations and maintain cleanliness.
  • Staff Supervision & Training for multiple locations
  • Lead, train, and motivate a team of staff including servers, kitchen personnel.
  • Hire and onboard new employees, ensuring they are well-trained in all restaurant procedures.
  • Set staff schedules, ensuring appropriate coverage during peak and off-peak times for multiple locations
  • Address any employee performance issues and provide coaching to ensure staff development

Customer Service

  • Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
  • Develop strategies to enhance customer loyalty and improve the overall guest experience.
  • Resolve customer complaints and conflicts in a professional and courteous manner.

Financial Management

  • Manage the restaurant's budget, track expenses, and ensure cost control measures are in place.
  • Analyze financial reports and sales data to drive profitability and make informed operational decisions.
  • Monitor inventory and order supplies as needed to maintain stock levels while minimizing waste.
  • Help create drink and food margins calculations

Marketing and Promotions

  • Implement marketing strategies to promote the restaurant and attract new customers.
  • Organize special events or promotions to boost sales and enhance customer engagement.
  • Coordinate with vendors and suppliers to ensure timely delivery of high-quality ingredients.
  • Come out for multiple location marketing strategy

Compliance and Reporting

  • Maintain compliance with all applicable food safety regulations and employment laws.
  • Ensure all licenses and certifications are up to date.
  • Prepare regular reports on sales, inventory, and staff performance for upper management.

Qualifications:

  • Proven experience as a Restaurant Manager or in a similar managerial role in the foodservice industry, min 2 year experiences
  • Strong leadership and team management skills.
  • Exceptional communication and customer service skills.
  • Ability to analyze financial reports and manage budgets.
  • In-depth knowledge of food safety and sanitation regulations.
  • High School diploma or equivalent; a degree in hospitality management or business is preferred.
  • Availability to work flexible hours, including nights, weekends, and holidays.

Benefits

  • Competitive salary and performance-based bonuses: $36.5-$37.5/hr (including tips) , performance-based bonuses
  • Health, dental, and vision insurance
  • Discounted meals and drinks
  • Paid breaks

Opportunities for career growth and development

Job Type: Full-time

Pay: $36.50-$37.50 per hour

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (required)

Experience:

  • Management: 2 years (required)

Language:

  • English (required)

Work Location: In person

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