Manager, Advisory Board and Restaurant Communications, Tim Hortons

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

We are looking for a dedicated professional who is passionate about solving problems and testing new ideas. Do you have exceptional attention to detail? The ability to work in a fast-paced environment? If you do, then this is the opportunity for you  

In this role, you will have the unique opportunity to shape communications for the elected board of franchisees for one of Canada's most loved brands by working closely with Tims senior leaders to determine how to approach sharing business priorities and connecting the dots to make communications more impactful.

You're the ideal candidate if you have a proven track record of managing complex projects and partnering with cross-functional teams to get the job done. This role will report to and partner with the Director of Internal, Franchisee and Advisory Board Communications.  

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Core Responsibilities:

Advisory Board Administration

• Develop content strategy, consistent messaging and connectivity to brand strategy for Advisory Board meetings
• Work closely with the senior leadership team to develop and get alignment on agendas, content, meeting dates and meeting duration 
• Work closely with teams to develop and refine materials  
• Review all content submitted and direct any edits required
• Manage, refine and improve the Advisory Board process
• Key liaison for Advisory Board members
• Proactively anticipate needs of Advisory Board members and leadership team in advance of meetings
• Work directly with the president on menu selection for Advisory Board meetings
• Proactively prepare and distribute meeting agendas, presentations and communications
• Work with key members of field and leadership teams to identify and select owners to attend quarterly meetings as observers
• Arrange and manage travel and accommodation for members of the Advisory Board (20 people) and observers (up to 14 people) for quarterly meetings and other ad hoc meetings throughout the year
• Onboard new Advisory Board members, including working with legal and payroll
• Prepare expenses and submit invoices
• Work with executive team assistants to manage calendars and book meetings
• Manage third-party governance platform
• Build, manage and reconcile meetings and travel budget

Advisory Board Governance

• Develop governance processes for meetings
• Develop and manage complex calendar of business meetings, taking into account business priorities, conflicting priorities and difficult to manage calendars 
• Manage adherence to handbook requirements, including managing the process for handbook updates/changes
• Develop, refine and manage governance for board elections

Franchisee Engagement

• Work with field and LT to identify franchisees to meet with
• Responsible for tracking and managing list of owners met with nationally, including presenting to the President and COO on percentage of the system met with and strategy to engage more franchisees
• Lead franchisee engagement planning and coordination e.g. events, dinners and activities with the executive team and franchisees both in Toronto and across the country
• Lead franchisee engagement tracking to develop strategy to engage more of the system and share progress against goals
• Work with teams within the business to coordinate flights, accommodations and meals for franchisees attending roundtables
• Build, manage and reconcile franchisee engagement budget

Franchisee Recognition Program

• Lead franchisee awards and recognition logistics strategy for convention and regional meetings, including workback development; reception coordination and planning; vetting; and award shipments
• Manage awards and recognition budget
• Plan and execute memorable events to celebrate franchisee milestones e.g. private dinners, exclusive access events, including coordinating, flights, ground transport, accommodations and excursions
• Work closely with senior leadership team to ensure awareness of and alignment to plans
• Manage and track against franchisee milestone budget

Education and Qualifications:

The successful candidate should have:

• Bachelor's degree in communications or related field / experience or relevant professional certifications
• 7-9 years of professional experience – communications experience in restaurant, grocery-retail, hospitality or an operations role an asset
• Have experience working in an administrative or project management capacity
• Have a high level of proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), ability to easily learn new platform and systems
• Be a team player who is resourceful and service-oriented
• Take initiative and ask questions to successfully work independently
• Have impeccable attention to detail
• Be able to multi-task and prioritize effectively
• Be flexible and adaptable
• Be a great communicator
• Have experience and comfort with managing budgets
• Have strong time management skills
• Take ownership for delivering high quality work
• Love coffee or tea, donuts

Salary:

Base salary range of $115,000.00 – $124, Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.