Front Desk Agent

JOB DESCRIPTION

Motel 6 Burlington

Title:

Day Time / Night Auditor

Department:

Front Office

Effective Date:

Scope:

Accurately balances all hotel income and expenses for 24 hour operating period.

Assists the General Manager in managing guest service operations to include guest registration, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Primary Responsibilities:

Ø Balances and audits for accuracy room revenue and miscellaneous revenue; assists in the preparation of all reports relevant to daily revenues.

Ø Balances and audits for accuracy all room and tax charges, cashier's reports and guest and house accounts.

Ø Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

Ø Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

Ø Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Always provides a professional image through appearance and dress.

Ø Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Ø Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.

Ø Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Ø Report all injuries or illnesses to a supervisor or manager immediately.

Ø Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

Relationships:

Internal: Accounting: To resolve reconciliation issues.

All Departments: For financial reconciliation/ clarification

External: Hotel Guests: To provide services.

Qualifications:

Education/ Experience: High School diploma or equivalent. A minimum of one year food and beverage and/ or hospitality related work experience required. Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: None

Skills:

Interpersonal skills.

Computer aptitude.

Math/ accounting skills.

Working Conditions:

Will be required to work nights, weekends and holidays and any day of the week.

Will be required to work in fast paced, stressful environment.

May be asked to work overtime.

Physical/ Cognitive Activities:

Night Auditor

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to accurately balance all daily hotel income and expenses, therefore a significant portion of the workday is spent speaking, listening and analyzing, usually while sitting at a desk.

The vast majority of time is spent compiling, analyzing or reviewing daily management and accounting reports or using a key board to input data, typically while sitting down. A small portion of time is spent moving around the hotel in order to collect data or speak with staff or guests.

Communication skills are necessary for interacting with other hotel departments, staff or guests.

Lifting, pulling or carrying items weighing approximately 50 pounds can occur a portion of the time if handling or filing the day end reports.

Reading and writing abilities are used often in reviewing and compiling the daily auditing reports.

The person in this position spends some time utilizing problem solving and reasoning abilities.

Mathematical skills, including basic math, basic accounting, percentages and variances are used a large portion of the time.

Organizational Structure:

· Reports to: General Manager

Job Type: Full-time

Pay: From $17.60 per hour

Benefits:

• On-site parking

Application question(s):

• Full week available and ready to be on call?

Experience:

• Hotel: 1 year (preferred)
• Hospitality: 3 years (preferred)

Work Location: In person