Veterinary Assistant/Receptionist

5 days ago

Burlington, Ontario, Canada Burlington Lakeshore Veterinary Hospital Full time

Position Overview:

We are seeking a friendly, organized, and compassionate Veterinary Assistant / Receptionist to join our team. This role combines front-desk client service with hands-on support in the clinic, making it ideal for someone who enjoys both people and animals.

Key Responsibilities:

  • Greet clients and patients warmly and professionally
  • Answer phones, schedule appointments, and manage client records
  • Process payments and handle invoicing
  • Assist veterinarians and technicians during exams and procedures
  • Prepare exam rooms and equipment; maintain cleanliness and sanitation
  • Safely and compassionately restrain animals during exams and procedures
  • Clean and sterilize instruments and work areas
  • Feed, bathe, and exercise animals as needed
  • Monitor animals during recovery following surgery or procedures
  • Administer medications under supervision
  • Maintain inventory of supplies and restock as needed
  • Communicate clearly with clients regarding appointments, treatments, and follow-ups

Qualifications:

  • High school diploma or equivalent
  • Prior experience in a veterinary clinic preferred
  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced environment
  • Comfort handling animals of various sizes and temperaments
  • Computer and scheduling software skills

Work Environment:

  • A combination of clinical (back office) and administrative (front desk) settings
  • Regular exposure to animals, cleaning agents, and potentially infectious materials
  • Flexible schedule required, including evenings and weekends as needed

Job Type: Full-time

Experience:

  • Customer Service: 1 year (preferred)
  • Veterinary Assistant: 2 years (required)
  • Veterinary Receptionist: 2 years (required)

Work Location: In person

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