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Physiotherapy Assistant

2 hours ago

Burlington, Ontario, Canada Zen Physiotherapy Full time

Job Overview

We are seeking a professional and patient-focused Physiotherapy Assistant / Front Desk Administrator to support both clinical and administrative functions in a busy outpatient physiotherapy clinic in Burlington. The ideal candidate must have excellent English speaking skills and experience with Walnut EMR, including Ontario-based billing practices.

Clinical/Physiotherapy Assistant Duties

  • Assist registered physiotherapists with treatment preparation and exercise supervision
  • Guide patients through prescribed exercise programs under therapist direction
  • Prepare, clean, and maintain treatment areas and equipment
  • Follow infection control, privacy (PHIPA), and clinic safety protocols
  • Support smooth patient flow during appointments

Front Desk & Administrative Duties

  • Greet patients professionally and manage check-in/check-out
  • Schedule, confirm, and adjust appointments using Walnut EMR
  • Answer phones, respond to emails, and communicate clearly with patients
  • Maintain accurate patient records and documentation
  • Process payments, issue receipts, and complete daily reconciliation

Billing & EMR (Ontario-Specific)

  • Process Ontario insurance billing, including:
  • MVA (Auto Insurance)
  • WSIB
  • Extended Health Benefits (private insurers)
  • Accurately enter treatment codes and charges in Walnut EMR
  • Follow up on rejected or unpaid claims
  • Communicate clearly with insurers and patients regarding coverage and payments

Top Requirements

  • Fluent English speaking and strong verbal communication skills (mandatory)
  • Previous experience in a physiotherapy or rehabilitation clinic
  • Strong working knowledge of Walnut EMR, especially billing
  • Understanding of Ontario billing systems (WSIB, MVA, private insurance)
  • Excellent customer service and interpersonal skills
  • Strong organizational and multitasking abilities

This position is integral to providing high-quality patient care while maintaining efficient clinic operations. We value candidates who are detail-oriented, personable, organized, and committed to excellence in administrative support within a healthcare environment.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 20 per week

Work Location: In person