Regional Service Manager

Our Equation for Success

Over the last 32 years Gyptech (Gypsum Technologies Inc.) has become a global leader in the design, construction, commissioning and servicing of wallboard and roofing equipment and plaster plants.

We believe: Caring + Humility + Innovation + Perseverance = Excellence

Our team of highly experienced management, engineering, operations and manufacturing professionals guarantees success through innovative design, manufacturing and a commitment to exceeding customer expectations. We have big plans for service growth and are on the lookout for the best talent to help make them happen.

What We Offer

The value of rewards our employees receive goes well beyond a regular pay cheque. We provide:

• Competitive compensation
• Company supported continuing education and opportunities for growth
• Participation in developing industry-leading innovation with the freedom to be creative and take initiative
• A collaborative organizational structure which encourages input and feedback from all employees
• Casual work atmosphere and a flexible work schedule
• Opportunity to travel and work on exciting and challenging global projects

What You'll Do

Gyptech is seeking a Regional Service Manager to join our team. This role is responsible for quoting and execution of all service projects in assigned region by cultivating local relationships and managing a team of Technical Advisors and Field Engineers.

Your role will involve:

• Accountability and responsibility for growing/maintaining customer site relationships and profit/loss for assigned region.
• Developing winning service proposals.
• Conducting customer visits to generate growth and develop relationships.
• Working with key local stakeholders to provide a best-in-class service experience to the Gyptech & MSP customer base.
• Project management of service projects with responsibility for overall safety, quality, on-time delivery and profitability of projects.
• Managing Technical Advisors' billable time to targets.
• Supporting annual sales planning and growth.

This position is based remotely in Western USA with the requirement to travel to customer plants on a consistent basis.

What You Offer

• Engineering degree or technical diploma (mechanical or controls). Alternately, a demonstration of equivalent experience (e.g. millwright, maintenance etc.).
• Minimum 5 years' experience in a similar role.
• Excellent English communication skills.
• ERP experience highly preferred.
• Self-starter who can communicate with a wide variety of stakeholders, both internally and externally.
• Strong leadership and project management skills.
• Experience and technical understanding of heavy industrial or material handling equipment.
• Wallboard manufacturing experience an asset.
• Strong service mindset.
• Computer skills required, including full Microsoft office suite.

Disclaimer: While the full salary range is listed, most new hires join somewhere in the mid-range. Final compensation will depend on your experience, qualifications, and alignment with internal pay practices

Gypsum Technologies Inc. is an equal opportunity employer and we would like to thank all applicants for their interest. If you require accommodation of disability in the application or interview process please contact us. The application package is available in accessible format upon request.

A Bit More About Us

With offices in North America, Europe and South America, we have been responsible for supplying the equipment for the majority of new production volumes over the last decade. Our experience designing and commissioning equipment globally, means that we are prepared to meet the unique requirements presented by each of our customers. Our wallboard plants serve a variety of production capacities and surpass expectations of safety, quality and performance in any market.

For additional information on our organization, please visit