Scheduling Coordinator

3 days ago

Airdrie, Alberta, Canada Happy at Home Healthcare Services Full time

Job Overview

We are seeking a detail-oriented and proactive Scheduling Coordinator to join our team Monday-Friday 9am-5pm in our Airdrie office. This role is essential in managing caregiver and client schedules and ensuring seamless communication between staff and clients. The ideal candidate will possess strong organizational skills, multitasking abilities, proficiency in scheduling and administrative tasks, and previous experience in the health care sector, mainly home health care is a huge asset. We are looking for someone who has a positive and supportive attitude and truly wants to make a difference in the lives of our clients, their families and our caregivers.

Duties

  • Manage and coordinate shift schedules for clients, ensuring optimal use of time and resources.
  • Provide exceptional customer support by addressing inquiries and resolving scheduling conflicts.
  • Utilize our client management system and Google Suite to maintain accurate records and documentation related to schedules.
  • Assist in administrative tasks such as data entry, proofreading documents, and maintaining client and caregiver files.
  • Collaborate with staff to ensure smooth operations within the office.
  • Perform clerical duties including filing, answering phones, and managing correspondence.
  • Maintain a professional demeanor while interacting with clients and team members over the phone or in person.

Qualifications

  • Previous experience in scheduling in the home care sector is a MUST.
  • Strong organizational skills with the ability to multitask effectively.
  • Ability to work in a fast paced environment and use critical thinking.
  • Proficiency in Google Suite applications (Docs, Sheets, Calendar).
  • Excellent communication skills, both verbal and written.
  • Ability to proofread documents for accuracy and clarity.
  • Must adhere strictly to Confidentiality.
  • Ability to be proactive and take initiative
  • Must have a positive and supportive attitude and want to make a difference in the lives of our clients, their families and our amazing caregivers.
  • A customer-focused attitude with a commitment to providing high-quality service.

If you are passionate about contributing to a positive client experience and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Scheduling Coordinator.

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care
  • Wellness program

Experience:

  • home care scheduling: 3 years (preferred)
  • home healthcare: 1 year (preferred)

Location:

  • Airdrie, AB (preferred)

Work Location: In person

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