Dispatcher

About Us:

We are seeking a passionate and detail-oriented Dispatcher to join our team in Pitt Meadows. At KTI Utility Services Inc., (KUS), we believe in fostering a culture of excellence and innovation. As a Dispatcher, you will have the opportunity to work on impactful projects, collaborate with talented professionals, and contribute to the success of our company. We value our employees and provide a supportive and rewarding work environment. Join our dynamic team at KUS, a leading utility company committed to delivering exceptional services across Canada.

Position Overview:

The Dispatcher will be responsible for managing and coordinating the daily assignments of utility maintenance crews and service personnel. This role requires a proactive individual with excellent communication skills to effectively handle service requests, dispatch teams, and monitor ongoing field operations. The ideal candidate will thrive in a fast-paced environment and demonstrate a strong commitment to operational excellence.

Key Responsibilities:

• Receive and Prioritize Service Requests: Handle incoming requests for utility services and emergency assistance, ensuring timely and appropriate responses.
• Dispatch Personnel: Assign maintenance crews and service teams based on the nature of the request, location, and urgency, adhering to established schedules and protocols.
• Monitor Field Operations: Track the status and location of field personnel, ensuring efficient deployment and adherence to safety standards.
• Coordinate Communication: Serve as the central point of contact between field teams, management, and customers, facilitating clear and effective communication.
• Advise on Route and Traffic Conditions: Provide field teams with up-to-date information on route conditions, traffic, construction zones, and weather-related issues to optimize response times.
• Maintain Accurate Records: Document all service requests, dispatch actions, and field reports using computerized systems, ensuring data accuracy and accessibility.
• Operate Communication Equipment: Utilize radios and other telecommunication tools to maintain constant communication with field teams and other stakeholders.
• Ensure Compliance: Adhere to company policies, safety regulations, and industry standards in all dispatching activities.
• Assist in Emergency Situations: Coordinate with emergency services and deploy appropriate teams during utility emergencies, ensuring swift and effective responses.
• Collaborate with Other Departments: Work closely with planning, maintenance, and customer service teams to ensure cohesive operations and high customer satisfaction.

Qualifications:

• Completion of secondary school is required.
• Previous experience in dispatching, preferably within the utilities sector or a related field.
• Exceptional verbal and written communication abilities.
• Familiarity with computer-aided dispatch systems and standard office software.
• Proficiency in dispatch software (e.g., Load boards, TMS)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and multitask
• Strong multitasking abilities with attention to detail.

Additional pay:

• Retention bonus

If you are a dedicated professional with a passion for operational efficiency and customer service, we invite you to apply for the Dispatcher position.

KTI Utility Services Inc. is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment and welcomes applications from all.

As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.

Job Types: Full-time, Fixed term contract

Contract length: 28 months

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• On-site parking

Ability to commute/relocate:

• Pitt Meadows, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have experience with dispatch systems & software? Ex. Load boards or TMS

Work Location: Hybrid remote in Pitt Meadows, BC