Marketing Coordinator

JOB POSTING: Marketing Coordinator (Digital Marketing Systems)

About CKUA
CKUA is recognized as Canada's first public broadcaster, and it continues to inspire and guide a world-wide community of loyal arts and culture enthusiasts along a journey of musical discovery every day. CKUA offers more than 45 expertly curated multi-genre musical programs, plus other enriching arts and cultural content on-air and online. CKUA serves 380 communities across Alberta with FM Radio and reaches listeners around the world with live-streaming and digital content through , the CKUA App, and social platforms. We are an inclusive, creative, hardworking group on a musical mission to enrich lives and support the arts.

Marketing Coordinator (Digital Marketing Systems)

Location: Edmonton, AB | Hybrid | Full-Time| Union Position

About the Role

CKUA is looking for a technically minded, curious, and solutions-oriented Marketing Coordinator to support the digital systems that connect listeners, donors, and customers with CKUA's programming and merchandise. This role blends digital project coordination, eCommerce management, CRM and SMS strategy, and audience segmentation, helping ensure CKUA's digital communications ecosystem is reliable, organized, and ready to support both creative and fundraising initiatives.

Reporting to the Communications and Marketing Manager, this position focuses on maintaining and improving the tools that support CKUA's digital presence. Much of the work involves the technical side of managing lists, data, online sales, integrations, and digital communication flows.

This role collaborates closely with colleagues across Marketing, Fund Development, and IT as well as external vendors. It is a strong fit for someone who enjoys solving problems, approaching technical work with curiosity, and seeing the connection between digital systems and meaningful audience experiences.

 As CKUA continues to unify digital platforms, this role will also help strategize and refine workflows, maintain documentation, and contribute to improvements that make it easier for teams to use these systems effectively.

How you'll make an impact
 
 The Marketing Coordinator (Digital Marketing Systems) strengthens CKUA's digital foundation by developing and maintaining the systems that support eCommerce, digital communication, and audience engagement. This includes ensuring Shopify is accurate and up to date, coordinating order fulfillment with third-party printers, shippers, and warehouse partners, and supporting the technical side of online sales.

A core part of this role involves developing and managing communication lists and audience segments, supporting direct mail, email, and SMS communication. You will be responsible for SMS system development and strategy, and you'll help align messaging across platforms as CKUA brings together Mailchimp and RENXT.

The role also contributes to improving digital workflows, spotting ways to simplify processes, supporting list hygiene and data accuracy, troubleshooting integration issues, and keeping documentation organized so that the team has a reliable source of truth.

Because this work touches listeners, donors, and customers, a broad awareness of user experience helps guide decisions about Shopify updates, opt-in pathways, content presentation, and communication journeys.

You will regularly review analytics to understand engagement patterns, help test small improvements, and recommend adjustments that increase open rates, click-through rates, or online conversion.

What You Bring

You are someone who can translate technical information into clear steps for colleagues, helping them understand how systems work and how to best use them. As well, you are able to translate strategy into tactics and clearly communicate the best path forward to team members. You enjoy supporting others, asking thoughtful questions, and finding solutions that make digital work smoother for the team.

You have experience with CRM, direct email marketing, SMS, and eCommerce. For example, Salesforce, Blackbaud, Omatic, Microsoft Automate, Mailchimp SMS, ClickSend, Shopify, Square, or similar platforms. Shopify experience is essential, as a significant portion of this role involves managing and maintaining CKUA's online store.

You understand list management, segmentation, and opt-in workflows, and you approach data accuracy with care. You are organized in how you manage digital assets and documentation, and you have experience coordinating with external vendors or technical partners.

You may also have expertise with HTML or WordPress, or have worked with newsletter triggers, or digital automations. You bring curiosity to analytics, as someone who can see trends and help interpret what might improve a user's experience.

Even if you are not a developer, you are comfortable learning how systems connect and collaborating with others to resolve integration issues when needed. You are comfortable learning how systems connect and collaborating with others to resolve integration issues. 

Your background may include work in not-for-profit environments, eCommerce operations, digital communications, marketing operations, or similar roles. Formal education is welcome, but lived and practical experience are equally valued.

You are someone who builds positive, respectful relationships and approaches your work in a way that reflects CKUA's values of Community, Diversity, Inclusion, Creativity, Curiosity, and Authenticity. 

Additional Details

This is a full-time, unionized position with terms and conditions governed by the Collective Agreement between CKUA and IBEW Local 2228. This position is based at CKUA's office in downtown Edmonton, located in the historic Alberta Hotel, with a hybrid working environment. Flexibility is important with some evening and weekend work that will occasionally be needed, especially during events or special campaigns.  

The salary range for this position starts at $53,680.00 per year, along with a comprehensive benefits package including pension plan. CKUA provides more than just a paycheque, offering a creative, community-focused workplace and a strong benefits program.

How to Apply:

If you're ready to support CKUA's mission and help create community connections through music, arts, and culture, we'd love to hear from you. 

Please apply online through ADP by clicking "Apply" below. We will begin reviewing applications right away and will continue until we meet the right candidate.

CKUA welcomes applications from all qualified individuals. We are particularly interested in and encourage applications from equity-seeking communities, including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

CKUA is a donor-supported arts organization that inspires and connects through the power of music, arts, culture and story. With a focus on musical discovery, we showcase the best creative work from Alberta and beyond and deliver it on-air, online and in-person.

In the spirit of our journey to promote reconciliation, we honour the truth of the shared history and acknowledge that we operate on Treaty 6 and Treaty 7 territories.

Treaty 6 territory is the traditional gathering place for diverse Indigenous peoples including the Cree, Blackfoot, Métis, Nakoda, Sioux, Iroquois, Dene, Ojibway, Saulteaux/Anishinaabe and many others whose histories, languages and cultures continue to influence our vibrant community of Amiskwaciwaskahigan, also known as Edmonton. Treaty 7 is the traditional lands of the Blackfoot Confederacy which includes the Siksika, Kainai and Pikani, the Tsuut'ina and the Stoney Nakoda nations including the Chiniki, Bearspaw and Wesley nations. We also recognize the Métis people and the Inuit who make their home in Mohkins'tsis, also known as Calgary.