Marine Service Writer

7 days ago

Port Alberni BC VY R, Canada Breakers Marine Ltd. Full time $40,000 - $60,000 per year

Job Summary:

We are looking for an organized, customer-focused Marine Service Writer to be the primary point of contact between our customers and our service department. You'll greet boat owners, write up repair orders, explain needed service and repairs in plain language, provide accurate estimates, coordinate with technicians, sell additional recommended services, and ensure every customer satisfaction from drop-off to pickup.Key Responsibilities

  • Greet customers (in person, phone, text, and email), listen to their concerns, and thoroughly document complaints about outboard engines, boats, trailers, and related systems.
  • Inspect (or ride along with techs) to verify issues when needed and write clear, detailed repair orders.
  • Research parts, labor times, warranties, and service bulletins using dealer software, manufacturer portals (Suzuki SDS, Diacom), and flat-rate guides.
  • Prepare accurate estimates and explain repairs, costs, and timelines to customers in an easy-to-understand way.
  • Upsell preventative maintenance, annual services, winterizations, repowers, and accessories while maintaining trust.
  • Schedule service appointments and manage the shop's daily workflow/load with the service manager and lead technicians.
  • Coordinate with the parts department to ensure parts are ordered and arrive on time.
  • Keep customers updated on repair progress and notify them immediately of additional findings or changes in cost/timeline.
  • Review completed work with customers, process payments, explain invoices, and handle any warranty paperwork.
  • Follow up after service to ensure complete satisfaction and encourage reviews/return business.
  • Maintain a clean, professional service drive and write-up area.

Requirements

  • 2+ years of automotive or marine service writer/advisor experience strongly preferred (powersports or heavy equipment also considered).
  • Strong knowledge of outboard engines (2-stroke, 4-stroke, EFI, etc.) and basic boat systems is a big plus.
  • Comfortable using dealer management software (Windward, Lightspeed, ARI, CDK, Dexterity, etc.).
  • Excellent communication skills — you can talk to a weekend fisherman and a seasoned guide with equal confidence.
  • Professional appearance and demeanor; this is a customer-facing "face of the dealership" role.
  • Ability to multitask in a fast-paced seasons (spring launch and fall winterization rushes).
  • Basic computer skills and the ability to learn manufacturer online portals quickly.
  • Valid driver's license and clean record; must be insurable to move boats/trailers on occasion.
  • Boating experience or enthusiasm is a huge bonus.

We Offer

  • Competitive pay set based on prior experience and speed of learning, health benefits, paid time off, employee discounts on parts/accessories, and factory training opportunities.

If you love boats, enjoy solving problems, and want to work where every day is different, we'd love to talk

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off

Work Location: In person

  • Marine Parts Person

    2 days ago

    Port Alberni, Canada Alberni Power and Marine Full time

    MARINE PARTS PERSON; required for Alberni Power and Marine. Must have parts experience. Computer proficiency is required. Must be organized and have a high level of attention to detail. Must be able to work unsupervised and work well with others. Must physically be able to lift 30+ lbs and able to go up and down multiple flights of stairs throughout the...

  • Marine Electrician

    1 week ago

    North Vancouver, BC VP H, Canada Ignition Marine Service Full time $60,000 - $120,000 per year

    About Ignition MarineIgnition Marine is a leading marine service company based in North Vancouver, specializing in diagnostics, repair, and maintenance of yachts and marine systems. As a fast-growing, reputable service provider, we pride ourselves on professionalism, precision, and craftsmanship. We are expanding our team and looking for a qualified Marine...

  • Marine Technician

    1 week ago

    North Vancouver, BC VP H, Canada Ignition Marine Service Full time $60,000 - $80,000 per year

    About Ignition MarineAt Ignition Marine, we specialize in high-quality marine service, diagnostics, and repair. Based in North Vancouver, we're a fast-growing company known for our professionalism, craftsmanship, and customer trust. We take pride in our work and are looking for a skilled and passionate Marine Technician to join our expanding team.Position...

  • Marine Technician

    1 week ago

    Port Alberni, Canada Alberni Industrial Marine Supply LTD Full time

    Duties include, but are not limited to: Servicing of Outboards, Sterndrives and Inboards. Operating forklifts. Trailer repairs. Small gel coat or fiberglassing jobs. Diagnosing/troubleshooting. Contacting tech support. Operating boats on the water and hauling by truck. Rigging of new boats and Repowers. This is a permanent position. Must have a driver's...

  • Marine Technician

    4 days ago

    Port Coquitlam, Canada Albion Marine Solutions Ltd Full time

    **Company Overview** Albion Marine Solutions Ltd. is a leading provider of consultancy, engineering, site supervision, retrofit, and project management services in the shipping industry. We are committed to delivering reliable and cost-effective solutions for marine, offshore, and oil and gas activities worldwide. **Summary** We are seeking a Marine...

  • Marine Technician/rigger

    2 weeks ago

    Port Alberni, Canada Port Boat House Full time

    Port Boat House is an industry leading dealership for Yamaha Outboards, ATVs, SxS’s, Ranger/Cutwater Boats, G3 Boats, ABD Aluminum Boats and North River Boats. We have been in business for over 40 years and are continually growing. We are looking to add a Marine Technician/Rigger to our Port Alberni team. The Marine Techician/Rigger is honest and team...

  • Marine Technician

    1 week ago

    Port Carling, Canada Port Anchor Marine LTD Full time

    **Job Overview** **Responsibilities** - Conduct routine maintenance and repairs on various types of marine vessels - Diagnose mechanical issues and perform troubleshooting to identify necessary repairs. - Utilize hand tools and power tools effectively to complete tasks efficiently and safely. - Maintain accurate records of service performed, parts used, and...

  • Marine Mate

    1 week ago

    Balfour, BC, Canada Western Pacific Marine Full time $46,040 - $92,080 per year

    Located in Balfour, British Columbia, Western Pacific Marine has been providing Ferry Services for the Province of British Columbia since 2004. We are proud to offer this free ferry service located on the West Arm of Kootenay Lake, surrounded by the beautiful Selkirk mountains where we are centrally located between Vancouver, British Columbia and Calgary,...

  • Marine Mechanic

    1 week ago

    Sooke, BC, Canada Propulsion Marine Full time $55,000 - $90,000 per year

    Propulsion Marine located right on the water in beautiful Sooke, BC is currently seeking qualified Marine Technicians to join our team. We are a fast growing Marine Repair business with a large boat yard, service dock and boat launch ramp all on site. We work on everything from large yachts right down to small pleasure boats. We are your one stop shop for...

  • Service Advisor

    1 week ago

    North Vancouver, BC VP H, Canada Ignition Marine Service Full time $60,000 - $90,000 per year

    About Ignition MarineIgnition Marine is a fast-growing marine service company based in North Vancouver, specializing in diagnostics, repair, and maintenance of marine engines and electrical systems. Our reputation is built on professionalism, precision, and exceptional customer service. We are looking for a skilled Service Advisor who thrives in a fast-paced...