Patient Services Coordinator

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Position Summary:
Under the direction of the immediate supervisor, plans the assignment of patients. Maintains and updates student and patient file databases. Verifies files for completion and accuracy. Compiles data and produces reports. Provides information and liaises with external organizations. Organizes student rotations.

Major Duties and Responsibilities:

• Assists with reviewing patient applications for dental treatment in the Undergraduate Teaching Clinic.

• Supports the scheduling of patients across all clinics and ensures timely communication of appointments.

• Prepares and updates patient files, ensuring information is accurate and complete.

• Assists Academic staff by organizing and providing patient files for scheduling of radiology or other required assessments.

• Provides administrative support for student and instructor rotation schedules in Oral Diagnosis, Oral Surgery, Oral Facial Pain, and Emergency clinics.

• Coordinates patient appointments related to implant cases in collaboration with GPR (General Practice Residency) when required.

• Supports day-to-day operations at the main reception area, including greeting patients, answering inquiries, and directing them appropriately.

• Assists in training new employees on clinic procedures and the use of AbelDent software.

• Ensures proper documentation and compliance with clinic policies and procedures.

• Performs other related duties as assigned.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)

• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)

• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)

• Competitive vacation policy

• Two (2) personal days

• Two (2) floating holidays

• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day

• Paid time off over the December holiday period

• Tuition waiver for regular employees and their dependents

• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

Hourly Salary:

Hours per Week:

Supervisor:

Position End Date (If applicable):

Deadline to Apply:

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,