Geospatial Product Support Analyst Intern

Your Title: Geospatial Product Support Analyst Intern

Location: Richmond Hill, ON, Canada

Duration: 16 months

Department: Applanix

Timing: May August 2027

About Trimble's Internship Program

As a Trimble intern, you will gain valuable hands-on experience, and be provided with challenging, meaningful tasks that will give you insight into what it's like working full-time as a valued member of a team. Our internships are designed to prepare you for your career journey while growing as a professional through lunch and learns, professional development courses, team-building activities, and social networking events with other interns, whether you are in person or remote. Over the course of your internship, we want you to feel like you belong, innovate, and grow personally and professionally. Join Trimble's community to have a global impact where we value you, your experience, and your skills to propel your career forward.

About Us:

Applanix, a division of Trimble, specializes in advanced positioning solutions combining inertial technology, GNSS, and perception-based localization. Our team is dedicated to the development and implementation of mobile mapping and real-time applications. We're currently seeking a 16-month intern to assist with system integration and testing, contributing to the evaluation and implementation of cutting-edge technology in our field.

Job Responsibilities

As a Product Support Analyst Intern, you will respond to customer inquiries and provide product support such as operations support, installation of new systems, virtual or on-site customer training, general problem solving, product trial/development support, and sales demonstrations. Additionally, you will:

• Collaborate with internal departments, such as the sales, product management, and engineering departments on applications, product performance, complex customization, reporting product defects, and enhancement requests.
• Participate occasionally in product technical reviews, impact assessments of new releases, and take the lead in ad hoc internal projects.
• Prepare documentation regarding modifications, troubleshooting procedures, problem resolutions, and general workflows.
• Contribute to maintaining a quality customer database and moderating our customer-facing resources.

Qualifications:

• Strong organizational, interpersonal, and communication skills with the ability to manage stressful situations
• Ability to prioritize multiple tasks, working both independently and in a team environment
• Current pursuing a university degree in Civil, Computer, Electrical, or Software Engineering with an interest in Geomatics, Geodesy, Surveying, Photogrammetry or Navigation
• Knowledgeable and experience in Mobile Mapping, Photogrammetry, Remote Sensing, and GNSS/IMU technology is required; a background in Engineering, Physics, or Mathematics may be considered in lieu of Geospatial knowledge/experience.
• Skilled in customer service and the ability to describe complex technical facts in an understandable way.
• Proficient with computers and moderate troubleshooting skills in Windows OS is required.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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