Product Support Specialist

2 weeks ago

Richmond Hill, Ontario, Canada Praise Group Full time $35,000 - $60,000 per year

Job Summary

We are seeking a dedicated and customer-focused Product Support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, assisting with product inquiries, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to analyze customer needs effectively.

Duties

  • Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Log, track, and manage customer complaints and service requests using our platform.
  • Provide updates on warranty claims, repair statuses, and resolutions.
  • Troubleshoot basic issues and escalate complex cases to the technical support team.
  • Maintain accurate records of customer interactions.
  • Uphold Praise Group's values of efficiency, transparency, and excellence in every interaction.

Qualifications

  • Proven experience in a customer service role; experience in product support is a plus.
  • Strong data entry skills with attention to detail.
  • Excellent communication skills, both verbal and written, in English; bilingual proficiency in Spanish is highly desirable.
  • Ability to analyze customer needs and provide tailored solutions.
  • Demonstrated sales skills with a focus on upselling products effectively.
  • Multilingual capabilities are an asset for engaging diverse customer bases.
  • A positive attitude with a commitment to delivering exceptional service.
  • Expected start date:

Job Type:
Part-time

Pay:
$17.80 per hour

Expected hours:
20 per week

Work Location:
Remote

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