Dental Receptionist

6 days ago

Surrey, British Columbia, Canada Metro Scott Dental Oral Care Centre Full time

Overview

We are seeking a highly organized and customer-focused Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, familiarity with dental and medical office systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist will play a vital role in ensuring smooth clinic operations while providing exceptional patient service.

Must be available to work on weekends and evenings.

Responsibilities

  • Greet patients warmly and professionally upon arrival and departure
  • Schedule, reschedule, and confirm patient appointments using dental practice management software such *** TRACEKR***
  • Verify insurance coverage and perform insurance eligibility verification using systems like Epic, Meditech, or Athenahealth
  • Collect payments, process co-pays, and handle billing procedures including medical collection processes
  • Manage patient intake forms, update electronic health records (EHR) systems such as eClinicalWorks or EMR systems
  • Maintain accurate documentation review for patient records and treatment plans
  • Assist with insurance claims submission and follow-up for outstanding balances
  • Answer multi-line phone systems with professional phone etiquette and provide excellent customer service
  • File and organize medical records, manage appointment reminders, and ensure compliance with HIPAA regulations
  • Support office management tasks including filing, data entry (10 key typing), and general clerical duties
  • Collaborate with clinical staff to facilitate smooth clinic operations and care plans

Requirements

  • Prior experience in a dental or medical office environment is highly preferred, including familiarity with dental terminology and clinic procedures
  • Proficiency with dental practice management software such as Eaglesoft or Dentrix; experience with EMR/EHR systems like Epic, Meditech, or Athenahealth is a plus
  • Knowledge of medical coding including CPT, ICD-9/ICD-10 coding for billing purposes
  • Strong understanding of HIPAA regulations and health information management practices
  • Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing)
  • Exceptional customer service skills with professional phone etiquette and bilingual abilities are advantageous
  • Ability to handle insurance verification processes for Medicare or other providers effectively
  • Strong organizational skills with attention to detail in documentation review and office management tasks
  • Previous experience in a dental office or healthcare setting involving medical billing, coding, or administrative support is preferred

Join our team to provide outstanding administrative support in a professional dental environment where your skills contribute directly to patient care excellence.

Job Types: Full-time, Permanent

Pay: $19.88-$32.67 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

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