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Customer Service Specialist
3 weeks ago
About Us
Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We're passionate about delivering exceptional service and support to our clients in the retail, hospitality, services and eCommerce sectors.
We're looking for a Customer Service Specialist who is proactive, tech-savvy, and customer-focused to join our dynamic team.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and attention to detail.
- Assist customers with inquiries, escalations, and technical issues.
- Process merchant applications accurately and efficiently.
- Perform data entry and ensure all records are maintained and updated in a timely manner.
- Submit service requests and follow up to ensure prompt resolution.
- Provide basic troubleshooting support with network and terminal connectivity.
- Identify opportunities to cross-sell additional Empyrean products and services.
- Collaborate with internal teams to improve customer experience and operational efficiency.
Qualifications & Skills
- Fluent in English (both written and verbal).
- Computer savvy — comfortable navigating multiple software systems and CRM tools.
- Basic understanding of networks and POS connectivity (required).
- Strong communication and problem-solving skills.
- Ability to manage time effectively and prioritize multiple tasks.
- Previous experience in customer service, merchant services, or payments is an asset.
Why Join Empyrean?
- Competitive salary and growth opportunities.
- Supportive, collaborative team environment.
- Ongoing training in payments, technology, and customer engagement.
- Opportunity to contribute to a rapidly growing fintech organization.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Expected hours: 37.5 per week
Benefits:
- On-site parking
- Paid time off
Work Location: In person
