Donor Relations and Financial Administration Specialist

Position Overview

We are seeking a highly organized and detail-oriented Donor Relations and Financial Administration Specialist to join our team. This pivotal role is responsible for ensuring the efficient processing of donations, accurate financial record-keeping, and maintaining strong relationships with our valued donors for both Canadian and U.S. operations. The ideal candidate will possess a strong understanding of financial administration, donor management systems, and exceptional communication skills.

Key Responsibilities

Donor Engagement and Support

• Manage all donor correspondence, including addressing inquiries, providing updates, and resolving issues promptly and professionally.
• Maintain accurate donor records by handling returned mail and updating profiles within our Donor Driven system.
• Address and resolve any problems related to donor cheques.
• Provide excellent donor service by answering incoming phone calls as needed.

Donation Processing and Batch Management

• Generate and analyze daily reports from the donor management system to support all batch processing activities.
• Canadian Operations: Oversee the opening and sorting of Canadian mail (in collaboration with a colleague), accurately total cash and cheques, process Canadian Batches, and process cheques via remote scanner to local Bank, ensuring verification upon completion.
• U.S. Operations: Execute Remote Deposit Capture for U.S. checks received by mail and process batches for various American Donation Facilitators (e.g., Benevity, Give Lively, Network for Good).
• Assist with U.S. batch processing and associated report pulling as required.
• Manage specific batch types, including U.S. Bank, Canada Helps, and Charitable Impact Batches.
• Track and process postdated cheques according to schedule.

Financial Administration and Reporting

• Conduct QBO Income Reconciliation for both Canadian and U.S. financial operations.
• Facilitate EFT payments.
• Manage transaction records by printing PayPal transactions for both Canadian and U.S. activities.
• Oversee the handling of returned cheques for both Canadian and U.S. accounts.
• Update monthly spreadsheets with daily financial reports to ensure accurate and timely data.

Office and Data Management

• Perform meticulous paper filing for donor changes, EFTs, CC PADs, and other essential documentation.
• Provide support with proofreading various outgoing letters and documents to ensure accuracy and professionalism.

Required Skills & Experience

• Proven proficiency in financial reconciliation and transaction processing.
• Demonstrated experience with donor management systems and financial accounting software (QuickBooks Online, Paypal, Raiser's Edge, Virtuous etc.)
• Exceptional organizational skills and an unwavering attention to detail.
• Ability to handle sensitive and confidential donor information with the utmost discretion and integrity.
• Superior communication skills, both written and verbal, with a professional and empathetic approach.
• A collaborative team player with the ability to work effectively with colleagues.
• Familiarity with banking procedures, including cheque processing and Electronic Funds Transfers (EFTs).
• A solid understanding of C4i's mission, theology, and global context.
• Experience in a nonprofit, church, or ministry communications role is preferred.

Working Relationships

• Reports to: Office Manager

Collaborates with:

• Donor Development Team
• Finance & Administration Team
• External partners (as needed)

Personal Attributes

• Spiritually mature and aligned with C4i's biblical values and statement of faith.
• Detail-oriented, proactive, and self-motivated with a servant-hearted attitude.
• A team player with humility, creativity, and a commitment to excellence.
• Capable of working effectively under pressure and meeting deadlines.

How to Apply, Work Location, & Logistics:

Apply by sending your resume and a cover letter to We regret that we are unable to acknowledge every application. If you are selected for an interview, we will contact you as soon as possible. The start date is TBD and will be discussed within the interview process.

Employment Type & Location: Full-Time, In-Person (Brantford)

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $42,000.00-$45,000.00 per year

Benefits:

• Casual dress
• On-site parking
• Paid time off

Work Location: In person