Parts Specialist

3 days ago

Brantford, Ontario, Canada Darch Fire inc Full time

THE COMPANY

1200 Degrees is a premier provider of fire apparatus and firefighting equipment, proudly serving fire departments across Ontario, Quebec, and the Atlantic provinces. As the exclusive E-One fire apparatus dealer for Ontario and a trusted distributor of industry-leading firefighting tools and gear, we deliver top-tier products backed by unmatched service and expertise.

At 1200 Degrees, we are more than just a supplier; we are a dedicated partner to the firefighting and first responder community. Our team is composed of passionate professionals committed to understanding and meeting the unique demands of emergency services. From fire truck sales and custom apparatus configurations to equipment solutions, parts, and service, we provide comprehensive support tailored to our customers' needs.

As we continue to grow, we are looking for driven individuals to join our dynamic team. If you are passionate about the fire industry and want to be part of a company that values expertise, innovation, and exceptional customer service, 1200 Degrees is the place for you.

POSITION SUMMARY

We are seeking a highly organized and customer-focused Parts Specialist to join our Parts Department at 1200 Degrees Ontario. Reporting to the Parts Manager, this role is responsible for supporting our customers, technicians, and internal departments with accurate parts identification, efficient order processing, and exceptional service.

This is a fast-paced and hands-on position that supports our growing dealership, including fire truck parts, firefighting equipment, tools, and service-related components. You will work directly with municipal fire departments, industrial clients, in-house technicians, and suppliers to ensure timely and accurate parts support.

The ideal candidate is detail-oriented, mechanically inclined, and enjoys working in a professional technical environment where accuracy and customer service are essential.

RESPONSIBILITIES AND DUTIES

Customer Service & Sales Support

· Assist walk-in, phone-in, and email customers with parts inquiries in a professional and timely manner.

· Provide accurate parts identification using catalogs, schematics, OEM systems, and internal databases.

· Prepare and process quotes, invoices, and parts orders for both retail and internal service needs.

Technician & Internal Support

· Work closely with the service department to ensure technicians receive the correct parts the first time.

· Source parts from multiple suppliers, OEM partners, and distributors to minimize downtime.

· Support warranty and special-order parts processes as required.

Inventory & Ordering

· Maintain organized parts stock, including receiving shipments, labeling, shelving, and cycle counts.

· Perform both order and quote follow-ups weekly to keep customers up to date and on track with orders.

· Ensure accuracy of incoming and outgoing shipments through verification and documentation.

Administrative & Computer Systems

· Enter parts orders, returns, and adjustments using dealership software systems.

· Maintain accurate records for invoices, purchase orders, backorders, and supplier communications.

· Assist with shipping and receiving documentation and coordination as required.

Customer & Supplier Coordination

· Build strong relationships with suppliers to ensure efficient order processing and accurate lead times.

· Coordinate with customers on order status, backorders, delivery times, and special requests.

· Resolve customer concerns professionally and ensure a positive overall experience.

QUALIFICATIONS & SKILLS

· Experience in a similar role such as Parts Counter, Parts Advisor, Service/Parts Clerk, or related position.

· Mechanical aptitude or familiarity with heavy vehicles, trucks, machinery, or equipment.

· Strong customer service skills with a professional communication style.

· Proficiency with Microsoft Office and dealership/parts management systems.

· Highly organized with strong attention to detail and accuracy.

· Ability to work independently and as part of a team in a fast-paced environment.

· Valid driver's license required.

COMPENSATION & BENEFITS

At 1200 Degrees, we provide a supportive work environment and competitive compensation package, including:

· Immediate start opportunity

· Hourly wage based on experience

· Full-time schedule with a 4.5-day workweek (Friday afternoon off), promoting work-life balance

· Company equipment provided as required

· Comprehensive group insurance plan (eligible after 3-month probation)

· RRSP contribution plan available after one year of continuous employment

· Paid vacation and 14 public holidays annually

We are committed to your growth and success — professionally and personally.

APPLY NOW

If you are a customer-focused parts professional who enjoys helping technicians, supporting emergency services, and contributing to a high-performance dealership, we want to hear from you.

Join our team at 1200 Degrees and be part of a company dedicated to supporting fire departments and first responders across Ontario.

Apply today and take the next step in your career with 1200 Degrees

Type d'emploi : Temps plein, Permanent

Rémunération : 20,00$ à 32,50$ par heure

Avantages :

  • Assurance Dentaire
  • Assurance Maladie Complémentaire
  • Assurance Vie
  • Cotisation égale au RÉER
  • Événements d'Entreprise
  • Régime de retraite
  • Stationnement sur place

Lieu du poste : En présentiel

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