Service Administrator

1 week ago

Vancouver, British Columbia, Canada BC Region Full time $40,000 - $60,000 per year


Looking for a great opportunity to work in Canada's largest Automotive
Group? Join the Family today, the Dilawri Lifestyle is waiting for you 



Dilawri life is full of excitement, click here for a glimpse
into the road ahead. 


Land Rover North Vancouver is currently looking to fill a
position of a Service Administrator.

Essential Duties:

  • Book service appointments that maximize the
    service department's available hours to sell. You will make outbound calls
    to existing customers for service appointment configuration, after service
    follow-up and other special programs directed by management.
  • Enter appointments into system, check for open
    recalls, campaigns and history of vehicles then add to appointment.
  • Enter appointment into XTIME prior to vehicle
    arriving at the dealership.
  • Check Special Order Parts list and call customers
    to make appointments.
  • Call all no-show customers and reschedule
    appointments.
  • Forward repair orders for proper dispatch to shop.
  • Take care of the Service Loaner Fleet, ensure
    vehicles are clean and gassed before going out to customers and make sure
    they get inspected and signed off on before they go out and, on their
    return, ensure daily service loaner log form is completed.
  • Call customers from special OP code lists.
  • Call customers from open recall/campaign lists.
  • Greet customers when Service Advisors are busy.
  • Fill in for Service Advisors when they are absent.
  • Other duties as assigned by management.

All successful applicants must possess the following
qualities:

  • Previous call center experience.
  • Ability to effectively respond to and meet the
    needs of a diverse client base.
  • Pleasant telephone demeanor.
  • Have excellent verbal and written communication
    skills.
  • Be extremely organized.
  • Pay close attention to detail.
  • Be self-motivated.
  • Ability to work independently and as a team.

Advantages of the Dilawri Lifestyle 

  • First
    hand mentoring from auto industry leaders
  • Innovative,
    exciting work environment
  • Employee
    discounts on vehicle purchases and leases
  • Employee
    discounts on service and parts
  • Career
    growth opportunities
  • Competitive
    compensation
  • Generous
    benefit package
  • Exclusive
    Dilawri offers
  • A true
    Family culture


Dilawri Group of
Companies is
Canada's largest automotive group with 75+ franchised dealerships representing
35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta,
British Columbia, and Washington DC. Privately owned and operated by the
Dilawri family since 1985, the company continues to expand its footprint in
Canada, building on its history of excellence in the automotive industry. With
more than 4,000 employees, Dilawri Group of Companies is proud to offer
exceptional products and customer service in every dealership.

Dilawri Group of
Companies is not only a leader in the automotive industry, it is also a leader
in the communities it serves, having established The Dilawri Foundation in
2002. The Dilawri Foundation has contributed tens of millions of dollars
throughout Canada supporting a variety of charitable causes.

Go to our website
to see more about our company and the many reasons why you will want to work
for us

We do thank all
applicants in advance, but only those selected for an interview will be
contacted. Thank you for your interest.


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