Student Success Coordinator

Job Overview

The Student Success Coordinator independently performs the required complex administrative tasks and coordination related to program orientations, support referrals, policy enforcement, and official student graduation documents within a portfolio of programs in the diploma division. They are the primary support person for students, faculty, and staff related to these aspects of the programs within their portfolio.

• Location: Hybrid – Surrey, BC
• Employment Type: Full-Time, Temporary (Maternity Leave Coverage)
• Start Date: As soon as possible
• Salary: $50,000 per year, with the possibility of increasing to $52,000 per year upon successful completion of the 90-day probation period

General duties and responsibilities include, but are not limited to:

• Maintains strong knowledge of the structure, expectations, and unique aspects of each program
• Maintains strong working knowledge of all Student Handbook policies
• Works in partnership with the Student Logistics Coordinator to ensure optimal student support
• Collaborate with Department Heads/Managers and instructors to support students while enforcing Stenberg College Student policies.
• Maintains program-specific Student Services Presentations
• Participates in Program Schedule review meetings
• Maintains Program Schedules once they are "live"
• Creates & distributes program welcome emails
• Coordinates & hosts Student Services orientations
• Refers students to support services throughout their program, such as academic tutoring, life coaching, English-language support, etc.
• Collaborates with faculty to determine actions regarding student progress
• Identifies the need & facilitates mediated conversations for students, as required
• Identifies the need & facilitates student group feedback sessions, as required
• Facilitates complex, challenging, and emotionally charged conversations with students regarding their status in their program
• Identifies & reports complex or urgent student matters to the Manager of Student Services promptly
• Writes, distributes & files student exit letters
• Facilitates, writes, distributes & files student re-entry procedures
• Files digital student documentation
• Maintains student notes & documents in the current administration system according to compliance requirements
• Facilitates monthly Student Advisory Council engagement
• Updates funded student progress reports monthly
• Verifies student graduation lists
• Sends graduation lists to regulatory bodies
• Maintains all program diploma and certificate templates
• Creates digital student transcripts and diplomas
• Contributes student support, attrition, and policy information for accreditation reports
• Attends program faculty meetings, as needed
• Attends and supports bi-annual graduation ceremonies, as needed

Other duties and responsibilities:

• Maintains professional communication at all times with staff, faculty, students, and external contacts
• Communicates daily with staff, faculty, and students via email, phone, and Microsoft Teams
• Works between campuses and administration offices, as required
• Assists other Student Services team members, as required
• Collaborates with other teams, as required

Qualifications

• A minimum of two years experience in coaching, community support, counseling, or a similar administrative role.
• A minimum of two years post-secondary education in a human services field.
• Combination of experience & education will be considered.
• Proficiency with MS Office 365.
• Exceptional computer proficiency, and ability to learn new software and procedures.
• Previous experience with a Learning Management System (LMS) and/or large databases would be an asset.
• Previous health care, nursing, and/or human services knowledge would be an asset.

Additional Information

• Hybrid role with up to two days per week on campus
• Free parking on Main Campus
• Full - Time permanent position
• Hours: Monday to Friday 8am to 4:30pm
• Extend Health and Dental Benefits
• Paid Sick Days, Personal Days & Vacation after one year
• Eligible for Flex work schedule after one year
• Annual performance bonuses
• Free Eye Glasses and Contacts via Dispensing Optician Program Lab volunteer program

Why Join Us?

We offer a purpose-driven workplace that values integrity, learning, and collaboration. This is an opportunity to grow your career while making a meaningful impact.

Our Core Values

We are guided by values that shape everything we do:

• Connectedness and Inclusivity
• Collaboration and Innovation
• Accountability and Integrity
• Adaptability and Responsiveness

Equity, Diversity, and Inclusion

Stenberg College is committed to creating a diverse, inclusive, and equitable environment where all individuals can thrive. We welcome applicants from all backgrounds, including Indigenous Peoples, People of Color (BIPOC), LGBTQ2S+ individuals, people with disabilities, and others who may face barriers. We believe that diversity strengthens our team, encourages innovation, and fosters a more compassionate workplace.

Want to learn more about Stenberg College? Please check out our website at

We thank all applicants for their interest and will contact shortlisted candidates.