RQ09900 - Business Analyst - Intermediate

Responsibilities:

Roles and Responsibilities for this position include but not limited to:

Operations Audit Lead:

• Maintain SUS platform user lifecycle management processes
  
• Periodic platform user audit
  
• Client follow-up and remediation
  

Platform Log and Audit Lead:

• Product management of SUS Audit and common Logging components
  
• Specification documentation upkeep (requirements and system capabilities for platform and applications)
  
• User guide and training material upkeep.
  
• New requirements management (definition, implementation scheduling etc.)
  
• Implementation validation and sign-off
  
• Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
  
• Onboarding and project support for application audit
  
• High level effort and resource assessment
  

Performance and Security Analyst:

• Generate monthly reports on platform performance
  
• Monitor vulnerability reports and track security patching
  
• Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
  
• Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
  
• Audit status and issues
  

Service Inventory Manager:

• Manage SUS Service Description documentation
  
• Manage SUS components CI inventory (liaison to CMDB team)
  

Experience and Skill Set Requirements:

Must Haves:

• 7+ years of experience as a Business Analyst.
  
• Demonstrated experience with setting up workshops with the business users.
  
• Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
  
• Demonstrated experience with planning and implementation of releases.
  

Nice to have:

Ideal candidate should have the following exp:

• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
  
• Experience with reporting tools and concepts
  
• Demonstrate strong communication and problem-solving skills
  
• Demonstrate initiative and responsiveness
  
• Experience with CMDB concepts and methodologies
  
• Experience with Remedy and/or eSMT
  

Skill Set Requirements:

General Project Management and Communications Skills:

• Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
  
• Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management
  
• Experience working in communications or organizational development role
  

Operations Support and Service Management Skills:

• Demonstrated experience with operations and service management on large IT platforms.
  
• Extensive experience with ITIL and service management, analytics, and reporting tools. Developing service management processes for cloud based platforms & services.In-depth knowledge of SDLC and DevOps processes and tools.
  
• Extensive Client Relationship Management experience.
  

Architecture, Implementation & Integration:

• 3+ years of experience in the development of internet/intranet applications of enterprise-wide large, medium or small size, multi platform, n-tier, multi component applications
  
• 3+ years' of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies, Integration and API and Oracle DB
  
• Demonstrated competency and experience with the Zachman framework Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture
  
• Demonstrated experience with AODA
  

Enterprise Security Solution & Java Application Development:

• 3+ years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP), microservices, SOA, ESB, Single Sign On, Identity Access Management, Omni-channel design, J2EE and J2EE security
  
• Demonstrated experience with providing application and security architecture for complex enterprise-wide projects
  

Public Sector Experience:

• Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset
  

Preferred Skills and Knowledge:

• Knowledge of, and experience with the policies and procedures of the Ontario government (e.g. business case development, project approvals, and policy development) or another large, complex, unionized organization
  
• Knowledge of, and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices)
  
• Service Management service lifecycle, event & Audit management, monitoring services
  
• In depth knowledge of the support organization and ITSM processes adopted in OPS including standards, process and procedures.
  
• Knowledge & Experience with Enterprise service model
  
• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
  
• Experience with reporting tools and concepts
  
• Demonstrate strong communication and problem-solving skills
  
• Demonstrate initiative and responsiveness
  
• Experience with CMDB concepts and methodologies
  
• Experience with Remedy and/or eSMT