RQ09900 - Business Analyst - Intermediate

Client: Ministry of Public and Business Service Delivery and Procurement
Work Location:
222 Jarvis Street, Toronto, Ontario,
Onsite
Estimated Start Date:

Estimated End Date:

#Business Days:
286.00

Extension
:
Probable after the initial mandate

Hours per day or Week:
7.25 hours per day

Security Level:
No Clearance Required

Must Have

• 7+ years of experience as a Business Analyst.
• Demonstrated experience with setting up workshops with the business users.
• Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
• Demonstrated experience with planning and implementation of releases.
• Ideal candidate should have the following exp:
• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
• Experience with reporting tools and concepts
• Demonstrate strong communication and problem-solving skills
• Demonstrate initiative and responsiveness
• Experience with CMDB concepts and methodologies
• Experience with Remedy and/or eSMT

Description
Roles and Responsibilities for this position include but not limited to:

• Operations Audit Lead:
• Maintain SUS platform user lifecycle management processes
• Periodic platform user audit
• Client follow-up and remediation
• Platform Log and Audit Lead:
• Product management of SUS Audit and common Logging components
• Specification documentation upkeep (requirements and system capabilities for platform and applications)
• User guide and training material upkeep.
• New requirements management (definition, implementation scheduling etc.)
• Implementation validation and sign-off
• Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
• Onboarding and project support for application audit
• High level effort and resource assessment
• Performance and Security Analyst:
• Generate monthly reports on platform performance
• Monitor vulnerability reports and track security patching
• Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
• Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
• Audit status and issues
• Service Inventory Manager:
• Manage SUS Service Description documentation
• Manage SUS components CI inventory (liaison to CMDB team)

Preferred Skills And Knowledge

• Knowledge of, and experience with the policies and procedures of the Ontario government (e.g. business case development, project approvals, and policy development) or another large, complex, unionized organization
• Knowledge of, and experience with infrastructure services with large organization (e.g. Internal Infrastructure Hosting policies and Provisioning practices)
• Service Management service lifecycle, event & Audit management, monitoring services
• In depth knowledge of the support organization and ITSM processes adopted in OPS including standards, process and procedures.
• Knowledge & Experience with Enterprise service model
• Experience with Cloud Services – Kubernetes (OpenShift) & MS Azure
• Experience with reporting tools and concepts
• Demonstrate strong communication and problem-solving skills
• Demonstrate initiative and responsiveness
• Experience with CMDB concepts and methodologies
• Experience with Remedy and/or eSMT

Experience And Skill Set Requirements
General Project Management and Communications Skills - 30%

• Demonstrated experience with setting up workshops with the business users. Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
• Demonstrated experience with planning and implementation of releases. Demonstrated experience with developing project plans. Experience with project change management
• Experience working in communications or organizational development role

Operations Support and Service Management Skills - 30%

• Demonstrated experience with operations and service management on large IT platforms.
• Extensive experience with ITIL and service management, analytics, and reporting tools. Developing service management processes for cloud based platforms & services.In-depth knowledge of SDLC and DevOps processes and tools.
• Extensive Client Relationship Management experience.

Architecture, Implementation & Integration - 25%

• 3+ years of experience in the development of internet/intranet applications of enterprise-wide large, medium or small size, multi platform, n-tier, multi component applications
• 3+ years' of demonstrated competency and experience in implementing physical infrastructure environments and integrating IBM WebSphere Suite of technologies, Integration and API and Oracle DB
• Demonstrated competency and experience with the Zachman framework Demonstrated knowledge and experience with business/information/application/ technology/security architectures with enterprise architecture
• Demonstrated experience with AODA

Enterprise Security Solution & Java Application Development - 10%

• 3+ years of experience in enterprise application development focused around the use of features such as APIs (REST and SOAP), microservices, SOA, ESB, Single Sign On, Identity Access Management, Omni-channel design, J2EE and J2EE security
• Demonstrated experience with providing application and security architecture for complex enterprise-wide projects

Public Sector Experience - 5%

• Experience in the public sector with Enterprise Architecture Approval process (ACT / ARB) and the IT gating process would be an asset

Note
This position is listed as
"Onsite"
; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location".

• From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
• From January 5, 2026, the candidate is required to work onsite 5 days a week fully

Eligibility and Application Steps
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents:

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role
If you have any questions or need further clarification, feel free to call or text