RQ09900 - Int. Business Analyst

7 days ago

Toronto, Ontario, Canada Source Code Full time $80,000 - $120,000 per year

RQ Int. Business Analyst

ONSITE - 222 Jarvis Street

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

7 month contract

2 Openings - 2 Submissions

Government Services Integration Cluster - Ministry of Public and Business Service Delivery and Procurement

Roles and Responsibilities for this position include but not limited to:

Operations Audit Lead:

  • Maintain SUS platform user lifecycle management processes
  • Periodic platform user audit
  • Client follow-up and remediation

Platform Log and Audit Lead:

  • Product management of SUS Audit and common Logging components
  • Specification documentation upkeep (requirements and system capabilities for platform and applications)
  • User guide and training material upkeep.
  • New requirements management (definition, implementation scheduling etc.)
  • Implementation validation and sign-off
  • Periodic review of platform audit data and reports to identify abnormal usage patterns and initiate corrective action
  • Onboarding and project support for application audit
  • High level effort and resource assessment

Performance and Security Analyst:

  • Generate monthly reports on platform performance
  • Monitor vulnerability reports and track security patching
  • Service Management statistics (Incidents, Service Requests, Change Requests, Outage, SLA etc.)
  • Transaction volume statistics (Gateway transactions, DB transactions, API transactions etc.)
  • Audit status and issues

Service Inventory Manager:

  • Manage SUS Service Description documentation
  • Manage SUS components CI inventory (liaison to CMDB team)

Must Have:

  • 7+ years of experience as a Business Analyst.
  • Demonstrated experience with setting up workshops with the business users.
  • Demonstrate strong communication, facilitation, negotiation, consensus building and problem-solving skills
  • Demonstrated experience with planning and implementation of releases.

Ideal candidate should have the following experience:

o Experience with Cloud Services Kubernetes (OpenShift) & MS Azure

o Experience with reporting tools and concepts

o Demonstrate strong communication and problem-solving skills

o Demonstrate initiative and responsiveness

o Experience with CMDB concepts and methodologies

o Experience with Remedy and/or eSMT

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