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Bilingual Residential Coordinator
2 weeks ago
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
, a division of Metro Supply Chain, is one of North America's fastest growing companies. We specialize in managing residential home improvement projects on behalf of most major Big Box retailers.
We are looking for a Bilingual Service Coordinator to communicate between homeowners and installers to make every project as smooth as it possibly can be.
Successful candidates in this role have excellent organizational skills. They are able to multi-task and take the lead in managing multiple projects with minimal supervision
RESPONSIBILITIES
- Inbound and outbound communications with customers, clients and technicians via phone, live chat, text, and email
- Support for Contractors, Customers and Clients
- Customer Service, Booking, and Sales on behalf of Clients, Customers, and Technicians
- Dispatching jobs to Technicians
- Provide minor coaching/training for our technicians on proper use of the Quick Contractor system and client process
- Updating job records
- Additional duties as directed on an as needed basis
EDUCATION
- High School diploma or equivalent
EXPERIENCE
- Minimum of 1 year of customer service experience
- Call center experience or in a related field an asset
- Demonstrated above average people skills
- Proven skills in; Organization, follow-ups and multi-tasking with high responsibility
- Quick Learner and at ease with new computer software
- Team Oriented
- Self-Motivated with excellent communication skills
- Available to occasionally work weekends and evenings
- Perfectly bilingual - English and French
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family's well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
