Guest Service Agent

6 days ago


Thunder Bay, Ontario, Canada Comfort Inn Lakeshore North Bay Full time

Front Desk Agent – Comfort Inn Lakeshore

Comfort Inn Lakeshore is currently seeking a Front Desk Agent to join our team. This position offers a variety of shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM. Availability is required on weekdays and weekends.

Responsibilities

As a Front Desk Agent, you will play a key role in ensuring an excellent guest experience. Responsibilities include, but are not limited to:

  • Greet and assist guests in a friendly and professional manner
  • Answer phone calls and respond to guest inquiries
  • Take, modify, and manage reservations
  • Check guests in and out efficiently
  • Balance cash and credit card transactions
  • Assist with breakfast preparation and clean-up
  • Perform laundry duties as needed
  • Operate the hotel's computer and phone systems
  • Address and resolve guest requests or concerns promptly
  • Complete front office tasks in accordance with hotel policies and procedures

Qualifications

  • Strong attention to detail and reliability
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Previous hotel or hospitality experience required

Position Details

  • Full-time position
  • Hours may fluctuate based on business needs

If you are friendly, dependable, and enjoy working in a customer-focused environment, we would love to hear from you.

How to Apply

Please submit your resume online to indeed or apply to

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care

Application question(s):

  • Are you available to work 7am-3pm shifts?
  • Are you available for a variety of shifts including days evenings and nights?
  • Are you available to work weekends?
  • Are you available to work 3pm-11pm shifts?
  • Are you available to work 11pm-7am shifts?

Experience:

  • Customer Service: 2 years (required)
  • Hotel Front Desk: 2 years (required)

Work Location: In person



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