Guest Service Agent/Night Auditor

2 days ago

Thunder Bay, Ontario, Canada Best Western North Bay Full time US$36,000 - US$72,000 per year

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Duties & Responsibilities:

· Provide the highest quality of service to the guest at all times.

· Promptly and effectively address effectively guest requests and complaints.

· Check guests in and out efficiently and in a friendly manner.

· Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.

· Be very knowledgeable of Rewards program and promotions.

· Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.

· Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.

· Block rooms and handle special requests.

· Monitor room availability.

· Keep lobby, back area and desk area clean and presentable.

· Open and close shift make cash drops.

· Ensure all credit cards, cash, and change fund are balanced throughout each shift.

· Inform management of any guest or systems related complaints or problems.

· Communicate with incoming staff and management by logging pertinent information in the pass on log.

· Have a thorough knowledge of emergency procedures.

· Other duties as assigned by management.

Job Requirements & Qualifications:

· Ability to work flexible schedule with changing shifts including AM, PM, Weekends and Holidays

· Previous accounting or hotel front desk experience required

· Must have ability to handle fast paced, multi-tasking, guest focused environment with ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

· Must have excellent organization, communication, customer service and interpersonal skills with ability to focus attention on guest needs, remaining calm and courteous at all times

· Must have completed minimum Secondary School Certificate

  • Proficient with Microsoft Word, Excel, network systems
  • Bilingualism an asset

Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: 8 – 24 per week

Benefits:

  • Company events
  • Discounted or free food
  • On-site gym

Work Location: In person

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