Guest Service Agent/Night Auditor

1 week ago

Thunder Bay, Ontario, Canada Best Western North Bay Full time

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Duties & Responsibilities:

· Provide the highest quality of service to the guest at all times.

· Promptly and effectively address effectively guest requests and complaints.

· Check guests in and out efficiently and in a friendly manner.

· Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.

· Be very knowledgeable of Rewards program and promotions.

· Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.

· Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.

· Block rooms and handle special requests.

· Monitor room availability.

· Keep lobby, back area and desk area clean and presentable.

· Open and close shift make cash drops.

· Ensure all credit cards, cash, and change fund are balanced throughout each shift.

· Inform management of any guest or systems related complaints or problems.

· Communicate with incoming staff and management by logging pertinent information in the pass on log.

· Have a thorough knowledge of emergency procedures.

· Other duties as assigned by management.

Job Requirements & Qualifications:

· Ability to work flexible schedule with changing shifts including AM, PM, Weekends and Holidays

· Previous accounting or hotel front desk experience required

· Must have ability to handle fast paced, multi-tasking, guest focused environment with ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

· Must have excellent organization, communication, customer service and interpersonal skills with ability to focus attention on guest needs, remaining calm and courteous at all times

· Must have completed minimum Secondary School Certificate

  • Proficient with Microsoft Word, Excel, network systems
  • Bilingualism an asset

Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: 8 – 24 per week

Benefits:

  • Company events
  • Discounted or free food
  • On-site gym

Work Location: In person

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