Manager, Branch Communications

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.

Be part of our talented and growing team We are currently looking for a Manager, Branch Network Communications, to join our team reporting to the Senior Manager, Change Management and Governance .

As a Manager, Branch Network Communications, you will be responsible for leading the development and delivery of internal communications for our branch network. This role focuses on translating enterprise messaging into clear, actionable content for front-line teams, ensuring they are well-informed and equipped to support day-to-day operations.

You will manage intake from enterprise stakeholders, tailor messaging to branch audiences, and execute communication plans using a multi-channel strategy that includes email bulletins, digital screens, intranet articles, leadership cascades, job aids, and more. The ideal candidate will possess exceptional writing skills in both English and French and bring a strategic mindset to internal communications that drives understanding, engagement, and adoption.

"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHY JOIN US?

BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2025 for the fifth consecutive year by the editors of Canada's Top 100 Employers.

WE OFFER:

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

WHAT WILL YOU WORK ON?

• Content Development: Create clear, concise, and engaging communications that support business initiatives, operational changes, and employee enablement.
• Stakeholder Intake & Consulting: Work closely with internal stakeholders across the enterprise to gather communication needs and objectives. Translate technical or strategic information into actionable, audience-friendly messages.
• Communications Process Management: Maintain communication calendars, intake logs, and distribution records to ensure timely and organized delivery. Maintain communication alignment across multiple initiatives and minimize communication fatigue in the network.
• Multi-Channel Delivery: Leverage internal tools (intranet, emails, alerts, etc…) and host nation-wide forums to disseminate information and confirm understanding.
• Identifying Key Performance Indicators (KPIs): Selecting relevant metrics to track progress toward objectives, such as website traffic, number of views, time on page data, or attestation rates
• Audience Alignment: Customize content for branch employees to ensure message relevance, comprehension, and alignment with operational realities.
• Editorial Oversight: Ensure communication is consistent with enterprise tone, style, and brand standards while ensuring that content is tailored to the unique needs of the branch employees.
• Feedback & Optimization: Monitor message effectiveness, solicit feedback, and continuously improve communication processes and materials based on user input and performance metrics.
• Translation & Localization: Provide or oversee accurate and culturally appropriate translations, ensuring quality control across both official languages.
• Support Change Initiatives: Collaborate with Change Management and Governance Lead to support smooth adoption through well-crafted communications.

WHO ARE WE LOOKING FOR

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or related field
• Minimum 3–5 years of professional experience in internal communications, ideally in a large or multi-site organization
• Proven experience developing and managing multi-channel communication strategies
• Demonstrated ability to work with cross-functional teams and translate business language into frontline-friendly content
• Fluency in both French and English (spoken and written) is essential
• Exceptional written and verbal communication skills
• Skilled in storytelling, visual communication, and simplifying complex information
• Strong editorial judgment and eye for detail
• Proficiency in communication tools (e.g. Microsoft Office, SharePoint, intranet CMS platforms, content design apps)
• Highly organized with the ability to manage multiple projects simultaneously
• Adept at stakeholder engagement and working in a fast-paced, collaborative environment
• Strong critical thinking skills with a willingness to question norms and drive change
• Leads data collection efforts to support the effectiveness of communication strategies and adjusts as needed
• Interprets data to identify trends, patterns, and areas for improvement

**This role is vacant**

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work Canada for 2025 and

Montreal's Top Employers 2025 by Canada's Top 100 Employers

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent