Toronto Operations Branch Manager

JOB DESCRIPTION

As the Toronto Operations Branch Manager - Vice President within the Toronto Operations Branch, you will oversee all administrative and operational functions, including High Value (Wires) and Low Value (Checks/ACH) payment activities. You will manage branch operations, ensure regulatory compliance, and provide client servicing, while leading a team to achieve operational excellence.

Job Responsibilities:

• Lead and manage Low Value Check & Paper product operations, including Positive Pay, Payee Name Positive Pay, exceptions, returns, fraud review, and client service inquiries.
• Oversee Low Value ACH processing, ensuring timely handling of reversals, recalls, returns, stops/deletions, and client service requests.
• Ensure effective execution of cross-business operations, including oversight of offshore teams.
• Monitor operational metrics for Canadian businesses with remote functions and maintain compliance with regulatory reporting requirements, including FinTrac Canada (CAML).
• Participate in business continuity and disaster recovery planning, including updating procedures, conducting tests, and ensuring staff readiness.
• Support system development, application enhancements, product launches, QA testing, and implementation for new and existing services.
• Collaborate with internal control teams to ensure audit compliance and adherence to corporate policies and regulatory standards.
• Oversee Toronto Branch Ops and cross-business accounts, ensuring compliance with accounting standards.
• Coordinate investigations of cash position breaks related to loans and money market transactions, and resolve daily general ledger suspense items from transaction systems.

Required qualifications, capabilities and skills

• Bachelor's degree in business or related field, or equivalent experience.
• Strong knowledge of wholesale banking accounting, operational processing, and controls, including loans and money market/securities settlements.
• Minimum 5+ years of experience in banking operations, control oversight, or accounting.
• Advanced proficiency in Excel.
• Self-motivated, able to work under pressure and manage multiple tasks.
• Highly organized, detail-oriented, and methodical.
• Excellent verbal and written communication skills; able to influence and collaborate across teams.
• Strong client focus and commitment to quality, risk management, and control.
• Proven leadership, interpersonal, and relationship-building skills.
• Quick problem-solving and issue resolution abilities; adept at managing change.
• Strong analytical, organizational, and technical skills.
• Commitment to personal development and promotion of JPMorgan Chase's shared values.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.