Senior Business Analyst

Job Title & JP ID: Business Analyst - IT I -

Desired Location: Hybrid CAN, Ontario, Toronto, Tue to Thu and also open in Waterloo

Number of Positions: 1

Estimated Start Date: 10/14/2025

Duration or Specified End Date (Any chance for extension): 10/01/2026 no extension

Job Description:

Summary:

The Change Management Analyst will interface and communicate with application teams, development teams and project managers. Responsibilities include: assessing risk, evaluating change impact, ensuring that resources are aligned and facilitating the authorization of Change Records. This position will report into the Senior Director of GF Engineering & Operations Shared Services. The incumbent must be confident, based on previous experience, in managing, coordinating and providing KPI reports.

Skills Domain: SDLC and ITIL best practices

• Technical knowledge of software development and IT component deployment

• Expert knowledge of and hands-on experience in Change Management Principles and SDLC

• Experience with agile methodologies including sprints, stories, Kanban approach and others

Job Responsibilities:

The Change Management Analyst will ensure that all software, platform and technology releases within Group Functions adhere to the corporate standard on release management.

• Assist the Change Management managers in reviewing and administration of CAB meetings.

• Assist various application teams in planning the release of project deliverables and release life cycle.

• Communicate the overall release schedule, inter-dependencies, and necessary coordination between different teams. Communicate with release managers from different IT departments.

• Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.

• Identify the risks that can delay the release. Assist the application teams in managing those risks ensuring mitigation while maintaining the scope scheduled, and quality of the release are not affected.

• Publish weekly updates on the release activities. Track the progress and find issues, if any.

• Always work to improve the process of managing releases.

• Schedule the release readiness reviews before deployment and milestone reviews after each release. Schedule the CAB meetings to discuss the release schedules with the application teams and identify roadblocks.

• Ensure the allocation of Release Engineers to every release.

• Lead the Go-Live activities to deploy the software successfully.

• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.

• Maintain documentation related to procedures on build and release, various notification lists, and dependencies.

• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Qualifications

• 3+ years of experience in Change Management, Release management, code promotion and requirements management

• B.S. in Computer Science or an equivalent degree

• Experience in working with DevOps and Agile methodologies including Scrum, Waterfall, or Kanban

• Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines

• Expert knowledge of Software Development Lifecycle

• Team management skills

• Experience in the use of Jira, Git, and Visual Studio Release Management.

• Good understanding of application infrastructure, system architecture, and operating system

• ITIL V3 + certification

• Amenable to work on a hybrid set-up (3x a week onsite)

Soft Skills:

• Excellent communication skills

• Managing crucial conversations

• Influencing and Leadership skills

• Problem-solving and analytics skills

• Team building and time management skills

• Collaborative spirit

Must-Have Skills –

1) Change management

2) Experience using DevOps and Agile methodologies

3) Knowledge of Continuous Integration and Continuous Delivery

4) Expert knowledge of Software Development Lifecycle

5) ITIL V3 + certification

Nice-to-have Skills –

1) Excellent communication skills

2) Managing crucial conversations

3) Influencing and Leadership Skills

Years of Experience: 3+ years of experience in Change Management, Release management, code promotion and requirements management

Degrees/Certifications Required: B.S. in Computer Science or an equivalent degree

Candidate Disqualifiers

Are there any types of candidate profiles or skills that may not be the right fit for this team - NA

Are there any immediate disqualifiers or red flags that stand out - NA

Difficult Aspects of the Job

What are some difficulties or challenges that the candidate should be aware of that they may face in the role and need to be able to handle to be successful - Working with people promptly and approvals are given in a lead time