Studio Manager

Studio Manager - Gem Studio

Gem Studio is coming to Moncton Our store is landing soon at 210 Tannery Place, and we can't wait to bring the magic of handmade jewelry to the city. Whether you're planning a get-together, birthday, or just looking for a creative date night, we've got something for everyone: Jewelry-Making Workshops: Make your own rings, bracelets, earrings, and more—with both classic and alternative designs. Permanent Jewelry Appointments: Choose from bracelets, anklets, and necklaces in sterling silver, gold, or rose gold. Charm Workshops: Create your own charm bracelets, anklets, or necklaces with hundreds of charms to choose from

We're young, we're growing, and we're looking for passionate people to join our team. Our brand is all about creativity, fun, and a serious love for handmade jewelry. Now with 14 locations (with more coming soon), there's plenty of room to grow with us.

Your Role as Studio Manager:

As the Studio Manager, you will be the heart and soul of your Gem Studio location. You'll oversee daily operations, ensuring every customer who walks through the door leaves with a smile and a piece of jewelry they crafted themselves. You'll also be responsible for driving sales, leading and coaching the team, and maintaining our high standards of customer experience.

Key Responsibilities:

• Lead, coach, and motivate a team of talented silversmiths
• Ensure all clients have an exceptional experience from the moment they enter to the time they leave
• Run workshops, charm sessions, and permanent jewelry appointments as needed
• Oversee scheduling, inventory, and day-to-day studio operations
• Convert enquires into bookings for workshops and appointments
• Collaborate with the marketing team to capture content and promote the studio
• Maintain and grow client relationships through sales and retention efforts
• Ensure studio cleanliness and organization, creating an inviting atmosphere for clients
• Monitor and manage studio goals, driving team performance toward financial targets

Who You Are:

• A creative problem-solver with strong leadership skills
• Passionate about delivering a hands-on, personalized experience for clients
• Highly organized, with excellent time management and prioritization skills
• Exceptional written, verbal and interpersonal skills
• An analytical approach and the ability to use quantitative data in decision making
• Comfortable working in a fast-paced, customer-facing role
• A team player who thrives on collaboration and teamwork
• Tech-savvy with a desire to grow both your artistic and business skills
• Available to work nights and weekends (this is when our studio really comes alive)
• Committed to creating a fun, positive, and unforgettable environment for clients and staff alike

Compensation & Perks:

• Competitive pay: Salary + Bonus
• Extended Health Benefits
• Opportunity to grow within the company as we expand
• The chance to run a business and lead a team in a creative, exciting, and growing industry
• A creative work environment where no two days are the same

If you're a natural leader with a love for creativity, we're looking for a Studio Manager to help shape our interactive workshops. You'll get to be a silversmith, entertainer, and guide, all while leading and coaching a team that's all about crafting cool experiences. If this sounds like you, we want to meet you

• Manage daily studio operations, ensuring high standards of customer service and satisfaction.
• Supervise and train staff, fostering a collaborative team environment.
• Oversee scheduling, payroll, and budgeting to maintain operational efficiency.
• Implement effective merchandising strategies to enhance sales performance.
• Conduct interviews and assist in recruiting new team members.
• Maintain accurate records of cash handling, bookkeeping, and financial transactions.
• Develop marketing initiatives to promote studio services and increase client engagement.
• Handle customer inquiries and resolve issues promptly with excellent communication skills.
• Monitor inventory levels and manage purchasing to ensure adequate supplies.
• Utilize point-of-sale (POS) systems for efficient transaction processing.

Requirements

• Proven experience in retail management or studio operations.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organizational skills with a keen attention to detail.
• Proficiency in budgeting, payroll management, and financial reporting.
• Experience in sales management with a track record of achieving sales targets.
• Knowledge of merchandising principles and retail sales strategies.
• Bilingual or multilingual capabilities are highly desirable.
• Strong communication skills, both verbal and written, with effective phone etiquette.
• Ability to manage time efficiently while juggling multiple responsibilities.
• Familiarity with administrative tasks including bookkeeping and cash handling. If you are passionate about leading a team in a vibrant studio environment while delivering exceptional service to clients, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $21.50-$31.26 per hour

Benefits:

• Extended health care
• On-site parking

Work Location: In person