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Vice President, Customer Communications
2 weeks ago
TransLink is one of Canada's most forward-looking regional transportation agencies, serving more than 2.7 million residents across Metro Vancouver. Recognized for its integrated, multimodal approach to mobility, TransLink operates one of North America's most comprehensive transportation networks encompassing bus, rail, ferry, and paratransit services. Guided by its Transport 2050 strategy, the organization is committed to environmental sustainability, equity, and Indigenous reconciliation, shaping the future of regional mobility in alignment with the values and aspirations of the communities it serves.
Reporting to the Chief Executive Officer, TransLink is seeking a highly strategic and customer focused communications and public affairs leader to join as the new Vice President, Customer Communications and Public Affairs. As a key member of the Senior Executive Team, the Vice President is responsible for protecting and enhancing TransLink's reputation through a broad portfolio encompassing communications, Indigenous relations, marketing, public and government relations, and customer engagement.
The ideal candidate is a collaborative and visionary communications/marketing/PR executive with senior leadership experience in complex, customer-focused organizations where public visibility, accountability, and engagement are paramount. Skilled in strategic communications, brand and reputation management, marketing, and government and Indigenous relations, this leader combines strategic foresight with operational excellence. With sound judgment, high EQ, and executive presence, the Vice President will be adept at navigating politically sensitive environments, fostering high-performing teams, and providing trusted counsel to senior leaders.
This is a rare opportunity to lead the communications and public affairs function for one of Canada's most respected public organizations at a pivotal time of regional growth and transformation.
The compensation range for this role is $210,830 - $302,594.
To explore this opportunity further, please click Apply.
We thank all applicants for their interest in this position. Please note that we will only be in contact with those individuals moving forward with our client.
