Account Manager

About Us

We are a boutique cosmetics contract manufacturing company based in Richmond Hill, ON, specializing in skincare, beauty, and personal care products. We provide turnkey solutions to brands of all sizes, combining innovation, flexibility, and quality. As we continue to grow, we're seeking a motivated and detail-oriented Account Manager to join our PD and Turkey team - Sale and Marketing under the guidance of our AVP of Packaging Development.

Role Overview

The Account Manager will act as the primary point of contact for assigned clients, managing relationships, and identify business opportunities among existing clients. This role requires strong communication, project coordination, and business communication to support clients and internal team.

Key Responsibilities

• Support Senior AVP of Packaging Development in managing client accounts, serving as the lead point of contact for all customer account management matters
• Oversee daily sales functions, including processing orders, tracking fulfillment, issuing invoice, and coordinating shortages and remittances
• Ensure all projects (e.g., product development, sample creation, production runs) are executed on time and meet client specifications.
• Monitor order processing, production schedules, and delivery timelines to ensure smooth execution and customer satisfaction.
• Maintain and update tracking sheets to monitor and analyze sales performance, P&L, inventory, marketing campaigns, productions schedules, etc.
• Complete and organized vendor documents, product setup forms, and other related paperwork
• Maintain and update line-sheets, order forms, and additional sales documents to ensure accuracy and accessibility
• Handle complaints, troubleshoot quality concerns, and coordinate corrective actions quickly and professionally.
• Identify upselling or cross-selling opportunities within existing accounts. Suggest new product ideas or enhancements based on client feedback.
• Attend sales meeting, trade shows and events
• Act as a liaison for across internal team, including sales, marketing, accounting, production, product development, logistics and design departments, to ensure smooth project execution and information flow

Required Qualifications

• Bachelor's degree in business or related fields
• Proven work experience as Account Manager, Junior Account Manager or in similar client-facing roles
• Attention to details with strong analytical and organizational skills
• Demonstrated ability to manage multiple projects and work collaboratively in team environment
• Proficiency with CRM Software and Microsoft Office Suite (especially MS Excel)

Nice to Have

• Experience in the cosmetics, beauty, or consumer goods industry.
• Knowledge of supply chain, packaging, or product development processes.
• Ability to communicate in additional languages to support diverse client relationships.

What We Offer

• Competitive compensation and benefits
• A collaborative and innovative work environment
• Career growth in a dynamic industry
• Opportunity to work with global beauty brands
• Exposure to innovative product development and full-service manufacturing projects

Job Types: Full-time, Permanent

Pay: $42,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Have you worked in the cosmetics, beauty, or consumer goods industry?

Education:

• Bachelor's Degree (required)

Experience:

• Account management: 2 years (required)

Language:

• Chinese (preferred)

Work Location: In person