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Marketing and Partner Experience Manager, Community-Based Delivery Initiatives

2 weeks ago

Toronto, Ontario, Canada Amazon Full time

Description
At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Our Community-Based Delivery Initiatives allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally.

Key job responsibilities

This individual will own Marketing strategy online and offline in close collaboration with global Marketing teams. Additionally work with local stakeholders to understand the unique needs of the region and translating them into regional campaigns.

Daily the individual will be checking on partner acquisition trends, marketing campaign performance, incoming leads, and how the partner experience KPIs are trending.

We also anticipate this role to work closely with the Field OTR team who are the execution team of the partner acquisition, partner acquisitions and account management and build action tracker for monitoring progress.

The work environment is diverse and may require working with people from different background and language skills, of both French and English languages. Successful candidate not only is able to manipulate these two languages well, but approach this work through truly diverse mindset and is capable of overcoming language/cultural challenges through a strong personal skills.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • RRSP

About The Team
Our Community-Based Delivery Initiatives Team is dedicated to creating innovative delivery solutions that benefit both our customers and local communities. We combine operational excellence with community engagement to build sustainable delivery networks that drive economic opportunity while meeting Amazon's high standards for customer experience.

Basic Qualifications

  • 6+ years of professional non-internship marketing experience
  • Experience using data and metrics to measure impact and determine improvements
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience in using Microsoft Excel to manipulate and analyze large sets of data
  • Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion

Preferred Qualifications

  • Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
  • Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Canada Fulfillment Services, ULC

Job ID: A3112825