Sales Assistant

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Sales Assistant

How does the role impact the organization?

The primary role of the Licensed Financial Advisor Assistant is to support a team of financial advisors and the Branch Manager (BM) by ensuring the office is managed efficiently and effectively. The position is responsible for entering client trades, servicing client requests and processing trade instructions by phone, and ensuring client paperwork is up to date and accurate. 

What will your role be responsible for?

• Foster and support client relationships by liaising with clients, responding to requests and demonstrating proactive problem solving;
• Support clients' general day-to-day administrative and trade requests in a timely and confidential manner;
• Handle incoming and outgoing phone calls with clients and respond to requests for information;
• Be responsible for and support the team with paperwork, manage head office correspondence, and handle the account opening process for new clients;
• Ensure all paperwork is completed correctly and in adherence with regulatory requirements;
• Process and follow up on security transactions and transfers, including trade instructions;
• Enter trades for Financial Advisors and clients as requested; and support the Financial Advisors in growth of the overall business;
• Be responsible for all cash management within the team practice, including incoming and outgoing funds, purchases and redemptions of cash equivalents;
• Act as team lead during tax reporting season, liaising with tax professionals & clients to provide details, slips and updates as required;
• Assist with all marketing initiatives including social media (twitter, LinkedIn), and website content;
• Prepare client presentations with guidance from the financial advisor assistants;
• Generate and identify leads from online resources and qualify leads via cold calling;
• Conduct research on market intelligence;
• Assist on strategizing and administrating email campaigns; and
• Grow and take courses as required for regulatory purposes.

What can you expect from us?

Our most important investment is in people.  Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

What do we expect from you?

• Knowledge of fundamental investment concepts, practices, and procedures used in the securities industry;
• Previous experience in administrative processes and procedures, including opening accounts, RRSPs, TFSAs, and corporate accounts;
• Knowledge of compliance practices and regulations;
• Experience using Social media (eg. Facebook, Twitter, LinkedIn, blog posts, etc.);
• Competent in personal tax filing;
• Experience using an CRM (Customer Relationship Management) software and maintaining/improving CRM databases is an asset;
• Proficient in Microsoft Office with a willingness and ability to learn new applications;
• The ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail;
• Manage multiple deadlines and tasks;
• Demonstrate advanced face-to-face, email, videoconferencing, and telephone etiquette and relationship management skills;
• Work independently as well as collaboratively within a team environment;
• Demonstrate a professional manner to establish and maintain effective working relationships at all levels of the organization;
• Display flexibility and willingness to assist others as required;
• Exercise tact and discretion in the handling of confidential information; and
• Communicate proficiently in French is an asset.
• Online marketing tools including Google analytics, website assets, SEO, Facebook, LinkedIn, and Twitter is an asset;
• Website editing is an asset;
• Salesforce is an asset; and
• Dataphile is an asset;

Educational/Previous Experience Requirements

• Post-secondary education;
• A minimum of 3 years of industry related experience; and
• Experience in the investment brokerage, financial services, banking, or accounting industry is an asset.

Licenses/Certifications

• Investment Representative licensing, including the successful completion of the Canadian Securities Course and the Conduct and Practices Handbook, is required; and
• Registered Representative licensing, including the completion of the Wealth Management Essentials Course, is preferred.

*Please include a cover letter with your application*

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.